Tulley BMW of Manchester - Service Center

I relocated from Tampa to Manchester in January for work. Days after arriving in Manchester I noticed a rather loud whine whenever the heat was turned on. I immediately took my vehicle to Tulley BMW of Manch Days after arriving in Manchester I noticed a rather loud whine whenever the heat was turned on. I immediately took my vehicle to Tulley BMW of Manchester and explained the strange whining noise associated with the heater. The service advisor informed me that the air conditioner was likely low on refrigerant and the nether my CPO or Maintenance Program would cover the cost of the refrigerant. I explained that just days prior I was in Florida using the A/C and it worked fine and the whine only happens when the heater is on. He was adamant that the problem was low refrigerant and that he would go ahead and check on the heater as well. The next day I picked up my car after they replaced the A/C compressor and they found no problem with the heater. Less than 24 hours later while driving home from work my car overheated. After being towed to the dealership they finally found a problem with the heater. Turns out the water pump had failed. They replaced the water pump but now I had a strange rattle coming from beneath the car. About a week later the temperature warmed up outside to about 50F. While driving around in the sun that day my black car quickly got very hot inside and when I turned on the A/C it would only blow hot air. So I called to schedule an appointment and was informed over the phone that it was too cold and that the air conditioner is not designed to work in such cold temperatures. About another week went by and it then it warmed up for a few days and once again I found myself having to drive with the windows down because the vents would only blow hot air. I scheduled an appointment with Tulley to have the rattle and A/C look at. They found that there was a crack in one of my refrigerant lines to the A/C compressor and that the rattle was coming from one of my catalytic converters. They replace the refrigerant line and informed me that since the catalytic converter had a dent it would not be covered under warranty and that the cost would be $4,200. When I got home I looked under my car to verify the dent in the catalytic converter. The dent appears to be caused by vehicle lift arm that was likely swung under the vehicle during service. I won’t recommend Tulley BMW of Manchester to anyone! More

On October 27, 2012, I bought a 2009 pre-owned certified BMW with a six month warranty. Forty-two days after purchase, the clutch blew; it had to be towed off the highway. The sales manager at Tulley was ve BMW with a six month warranty. Forty-two days after purchase, the clutch blew; it had to be towed off the highway. The sales manager at Tulley was very quick to point out that it was not a warrantied part, and blamed the clutch failing on the driver even though the car was only driven 3800 miles. When asked to assist with the repairs, the managerial staff could not have been more disinterested, and gave quite a run around until finally, after much prodding, they offered to cover a small portion of the cost. My business owns seven BMW's and we have done business at several dealerships across New England. I have never been treated with such disregard, and have no plans to ever return to Tulley. More

My first visit to the new Tulley BMW service center in Manchester was excellent. My car had a brake booster hose that was faulty which BMW recalled. Jay at Tulley explained exactly what the issue was and Manchester was excellent. My car had a brake booster hose that was faulty which BMW recalled. Jay at Tulley explained exactly what the issue was and what would be done to resolve it. His communication was prompt, courteous and very professional. Had made a bad situation great. I am very pleased. More

Tulley just opened their new location in Manchester and I have been using their location in Nashua for many years. Their service is outstanding (as it is/has been in the Nashua location) and I highly recomme have been using their location in Nashua for many years. Their service is outstanding (as it is/has been in the Nashua location) and I highly recommend them for service or sales. Their work is great and the service department will do anything they can to accommodate requests/time/date. Jay (GM), Bryan (Shop Foreman) and David (sales manager) are great to work with and will go out of their way to satisfy customer requests. The service department is always helpful and will take time to explain any problems found. Overall a great place for BMW service and car sales. I bought a number of cars from the over the years and always had a great experience. More