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Tustin Lexus - Service Center

Tustin, CA

4.8
985 Reviews
Call Service Center (714) 544-4800

985 Reviews of Tustin Lexus - Service Center

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May 20, 2025

Worlds greatest dealership ever. Service is excellent and the employees go out of their way to assist you. Special thanks to Steve Rivera for all of his help. More

by irhoste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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May 20, 2025

Always a top notch experience. Highly recommend Robert M. To be your advisor! Very personable and professional More

by Tvinob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
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May 20, 2025

Solid service, a bit pricey, but it’s a Lexus. Service writer solved my wife’s complaint about shaking and jerking steering wheel. It was the lane departure feature that was active. More

by Monte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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May 20, 2025

Mr Palacious is outstanding. He helped us every step through a very expensive and extensive service issue. Thanks! 350 has a gasket leak issue esp 2016 model. More

by Lexus RX 350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Palacious
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May 21, 2025 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Palacious. Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2025

Service provided was fast and efficient. Staff seems knowledgeable providing me with great customer service. More

by viri82507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven R.
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May 21, 2025 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

May 19, 2025

It’s really good service and good explanation in detail and only one thing is changing is too much compared to last year. More

by nanlaisan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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May 21, 2025 -

Tustin Lexus responded

Hello Nanlaisan, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 19, 2025

Steve was great! They worked quick and I was in and out. Also the waiting area was nice with free coffee. More

by JalenF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve from service. Jeremy from parts
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May 21, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 18, 2025

Rick is a true professional. Great to work with be sure you keep him. He makes your service department keep a attitude towards the customers like me. More

by nickf317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Tustin Lexus responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 17, 2025

James was great, understood my situation and worked with me to get my car serviced. Got it done quickly and his comment to customer service is second to none. More

by Tfc01015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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May 20, 2025 -

Tustin Lexus responded

Hi, we're happy you found James to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 17, 2025

Tustin Lexus was and will always be super helpful when it comes to customer service, brought my car in for a scheduled maintenance, was treated like family and service was quick fast and updated me along the More

by iK3n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
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May 20, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

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