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Tustin Lexus - Service Center

Tustin, CA

4.8
985 Reviews
Call Service Center (714) 544-4800

985 Reviews of Tustin Lexus - Service Center

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May 17, 2025

Steve was extremely knowledgeable and helpful both in person and on the phone. He answered all the questions we had efficiently. More

by Kdoshi31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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May 20, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

May 17, 2025

I came in for oil change and the adviser Wyatt has provided very good services. More

by yunlinman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
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May 20, 2025 -

Tustin Lexus responded

Hi, we're happy you found Wyatt to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2025

I went to do service but i forgot to take out my purse and bags. This morning my checks got stolen and cashed. I had to call my bank to cancel my account. This is not a safe place for service More

by limei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert is nice but asked extra replacement
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May 21, 2025 -

Tustin Lexus responded

We're very sorry to hear about this incident. We take situations like this extremely seriously and strongly recommend filing a police report if you haven’t already. We’re committed to supporting you however we can. Please return our messages at your earliest convenience so we can assist you directly. Carl Tetiva Parts & Service Director - Tustin Lexus (714) 368-3250 ctetiva@group1auto.com

May 16, 2025

My service advisor was very professional. He was on time for my appointment. Explained everything with detail and provide a quote on the cost of the repairs that needs to be done. Much apprec More

by jluvjimenez100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Rivera
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May 18, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

May 16, 2025

Great people to work with, they always keep me updated with progress and make every visit a positive experience. More

by Falon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
May 19, 2025 -

Tustin Lexus responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

May 16, 2025

The Service was quick and service consultant Robert was very pleasant. They offered a loaner car as well. More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
Report | Print
May 19, 2025 -

Tustin Lexus responded

Hello, we're happy you found Robert to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 15, 2025

Dennis Pelacios went above and beyond to worked with me on my vehicle service issues More

by Mgallanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pelacios
Report | Print
May 17, 2025 -

Tustin Lexus responded

Hi Mgallanes, we're so glad that we were able to go above and beyond! If you have any further questions, please give us a call. We're always happy to help!

May 15, 2025

80k+ mileage on my original owner Lexus, with services done only by Tustin Lexus. Outstanding EVERY time!! More

by wnewkam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick M.
Report | Print
May 18, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass your comments to Tustin here at Tustin Lexus! We hope you have a great day!

May 14, 2025

Robert provided and excelente and efficient service. It made my experience at the dealer to be good. More

by Ninabravod@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
May 17, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2025

The dealership was clean. I was greeted promptly at the service bay. The service advisor was attentive and friendly. He took notice of my Navy parent license plate and told me More

by mavila263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Melendez
Report | Print
May 16, 2025 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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