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Tustin Lexus - Service Center

Tustin, CA

4.8
1,102 Reviews
Call Service Center (714) 544-4800

1,102 Reviews of Tustin Lexus - Service Center

Sort by
July 20, 2025

The dealership and people are always Helpful, efficient, clean, and friendly service every time I visit! More

by m.hernandez2310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
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Jul 22, 2025 -

Tustin Lexus responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 20, 2025

everything is good except the loaner was dirty inside and outside. It looks like it was just returned, not washed for next customer. There is existing damage on the passenger door black trim (not on body pan More

by herman.i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James (service advisor)
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Jul 23, 2025 -

Tustin Lexus responded

Thank you for bringing this to our attention. We apologize for the state of the loaner car and the lack of communication regarding existing damage. We will address this issue immediately and ensure that our loaner vehicles are always clean and well-maintained for our valued customers. We appreciate your feedback and hope to provide you with a better experience in the future.

July 18, 2025

Friendly, helpful personnel. Dealership was clean & seemed efficient. Positive experience overall & conveniently located. Overall positive More

by presets_ballads_2o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Jul 20, 2025 -

Tustin Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

July 18, 2025

Steve Rivera and the service team again were very professional and I am very satisfied. More

by don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Jul 21, 2025 -

Tustin Lexus responded

Don, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

July 18, 2025

Paul(kim,Sungha) is very kind and made the experience comfortable. I highly recommend Paul for anyone. More

by kaka-kim
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim, Sungha
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July 18, 2025

Quick and very friendly. Was able to finish my car in a timely manner and was straight and to the point. More

by super51jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
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July 17, 2025

Fantastic quality service. The best and prompt. Communication is clear and timely. Supportive staff. Friendly More

by Kamy1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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Jul 19, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 16, 2025

I had a great experience with the service center at Tustin Lexus; I received immediate help and didn't have to wait long at all. The staff were very professional and time-efficient. More

by katelyntngo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Jul 17, 2025 -

Tustin Lexus responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 16, 2025

The obvious customer priority orientation at Lexus is delightful. Tony was all about helping me be comfortable and well served. Thanks for a great experience. More

by BudR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Jul 17, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

July 15, 2025

The dealership is good but the Call Center for service appts was terrible. Had no knowledge of service issues, time for service needed and was on hold 4.5 minutes. Service people at dealership were great More

by BR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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