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Tustin Lexus - Service Center

Tustin, CA

4.8
1,104 Reviews
Call Service Center (714) 544-4800

1,104 Reviews of Tustin Lexus - Service Center

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July 16, 2025

The obvious customer priority orientation at Lexus is delightful. Tony was all about helping me be comfortable and well served. Thanks for a great experience. More

by BudR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Jul 17, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

July 15, 2025

Always helpful and on top of everything. So happy that they are close to my home! More

by Meena
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
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Jul 16, 2025 -

Tustin Lexus responded

Hi Meena, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 15, 2025

The dealership is good but the Call Center for service appts was terrible. Had no knowledge of service issues, time for service needed and was on hold 4.5 minutes. Service people at dealership were great More

by BR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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July 14, 2025

Service Advisor Steve Rivera at Tustin Lexus was very helpful with my recent car repair work. More

by Zan
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Jul 15, 2025 -

Tustin Lexus responded

Hi Zan, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 13, 2025

Tustin Lexus’s service always meets my expectations. They give me a sense of trust and safety. More

by sanmong
Recommend Dealer
Yes
Employees Worked With
Wyatt
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Jul 15, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 13, 2025

Excellent service fast response and great staff. Recommend to anyone to come and service there car there More

by ssyelektronics
Recommend Dealer
Yes
Employees Worked With
Alex
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Jul 15, 2025 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! Thank you, and have a fantastic day!

July 12, 2025

Alex Vasquez assisted me and he was very professional. Our issues were resolved he worked around our schedule and the dealership's availability. Will come again! More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Vasquez
Report | Print
Jul 15, 2025 -

Tustin Lexus responded

Hello Bryan, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2025

Derek provided top class service and attention to my vehicle. He is the textbook definition of a professional. More

by Nelsonxliu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek K
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Jul 15, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2025

Service was good and kind But took too long time 2hour 40monutes for oil change More

by yhkim92835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2025

When I pulled up to the service area I was taken care of right away and then met with Rick to review my service needs. The service took 2+ hours to complete which was normal. I waited in the customer loun More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Massucci-
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Jul 13, 2025 -

Tustin Lexus responded

Hi Chris, thank you for your kind review; we are happy to pass your comments to Rick here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

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