University Audi

Extremely unprofessional and condescending experience I recently purchased my second Audi, an A6 from Audi Bellevue. Since purchasing from Audi Bellevue, I've heard positive feedback from friends of mine I recently purchased my second Audi, an A6 from Audi Bellevue. Since purchasing from Audi Bellevue, I've heard positive feedback from friends of mine about Audi Seattle’s service department and have been considering establishing service there for my other vehicles. For this reason, I decided to stop by Audi Seattle as I am in the market for a new Audi SUV. Unfortunately, my in-person interaction with Audi Seattle was far from preferable. It made me walk away from the possibility of purchasing my third Audi with a lot of frustration. My interaction was with a sales associate who possessed a strong combination of immaturity, arrogance and lack of competency in what it takes to facilitate a positive interaction with a customer. Trying to not become too detailed I will highlight a select few: 1. I walked into the showroom anticipating the purchase of a new Audi SQ5. Having researched in advance I believed I had a good idea of what I was looking for. I called ahead in an effort to establish rapport with a salesperson so that they would anticipate my arrival. After arriving hours later and asking for Brad by name, I was pointed towards the showroom and waited 15+ minutes with no update from anyone. After inquiring at the front desk I was told that I was being handed off to Tyler who was “a great sales rep and would take excellent care of me.” This was fine with me; however, it would have been more professional for someone to let me know sooner than me waiting for 15 minutes then having to go inquire on my own. 2. After test driving the car I had a handful of thoughts and questions to ask. When I walked back in the door, Tyler asked me “how did you like it?”. I responded “I liked it, but I have a few questions, concerns and considerations I would like to discuss with you. He replied “ok, so are you going to buy it?” I was floored. I then repeated my statement, “I liked it, but I have a few questions, concerns, and considerations I would like to discuss with you.” I then asked, “is this not the normal next step in the process of buying a car?” He replied, “well a lot of people just buy the car”. Seriously? If that was the case then Audi Seattle doesn't even need sales associates. Very unprofessional. 3. After sitting down, I indicated that while driving the car, I noticed a significant lack of responsiveness when performing a rolling acceleration which most people would attribute to Turbo lag. I explained that I previously test drove an S4 that had the same engine configuration and didn’t feel this same lag in responsiveness. He bluntly suggested that this must have been my ‘perception’ of the performance rather than an actual issue. After leaving and doing a bit of research I found that this lag in responsiveness is a very common complaint which is detailed in many reviews both by media and consumers alike. I wouldn’t necessarily expect a salesperson to openly own up to this as a known issue, but I would hope that they were knowledgeable enough to know it is a common complaint and not blame it on a customer’s inability to accurately perceive performance. If he was actually unaware, I hope he did research afterwards to be better equipped to handle an inquiry such as this in the future. 4. During our conversation, I indicated that the configuration we drove is not exactly what we were looking for. A good salesman would either point me towards another similar car in stock that meets our needs or look at this as an opportunity to push me into a custom order. Instead of doing either of these, the salesman immediately lost interest. From then on out, he directed his attention squarely at his computer screen for extended periods of time, which required me to repeat myself on multiple occasions. When we were leaving, I realized that he had never volunteered his business card to me, so I asked for it and for novelties sake decided to ask about other new or used stock that may have met our needs. I was able to confirm that there were multiple other vehicles on the lot that would likely have met our needs, but these unfortunately for Audi Seattle were never suggested. At this point we were too far past the point of working through additional options. Bottom line, from the moment I entered the dealership to the moment I left was one of the most unprofessional and condescending experiences I have ever encountered when trying to purchase a car. However, it was completely enlightening since I now do I not foresee purchasing an Audi from Audi Seattle or consider them as an option for servicing my Audi's. If I don't have confidence in their sales associates, I certainly don't have confidence in their service department. More

Classless in Seattle: awful customer service & tactcs I spent many hours negotiating a $50k+ Audi and when I agreed and said "let's go" their response was "sorry, we just sold it a few minutes ago." Keep I spent many hours negotiating a $50k+ Audi and when I agreed and said "let's go" their response was "sorry, we just sold it a few minutes ago." Keep in mind that I had been back and forth with the sales rep every 10 minutes or less on email. He kept saying that he had to check with his deal desk so they certainly new I existed. I presume the person that bought it offered a bigger profit for the dealer. Some would look at this and say yeah, that's business. My experience tells me otherwise. They should have told me there was another buyer and given me a chance to say yes. I know for a fact (or at least from what they said,) that I was the first person to test drive it a few days ago. I emailed the GM expressing my disappointment. His CYA response was less than satisfactory. I will never step foot in that dealer again, which is a bummer since I have a wife and two kids are that are going to need cars soon and from what I hear sister dealer, University VW, have a similar poor taste in customer service. More

First of all, you walk into the service department to a row of not so cheerful men, sitting like ducks at the front desk. It's really intimidating for women. Then they all speak to you like you're an idi row of not so cheerful men, sitting like ducks at the front desk. It's really intimidating for women. Then they all speak to you like you're an idiot and they're doing you some big huge favor by doing their jobs. Clearly there is a known issue with the 2.0 engine (it's all over the internet) in the Audi's that the dealership won't take responsibility for. This is my 2nd Audi and I've had nothing but problems as soon as my car was out of warranty. I mentioned prior to my warranty being expired, that the car seemed to be burning more oil as time goes on. I was shushed and the dealer seemed shocked that I would be having this issue. Now, it goes through quarts and quarts of oil and every time I take my car in to get "serviced", I take it home and somehow something else breaks down in it. I'm not talking a minor repair job, I'm talking MAJOR repairs. Dealer said it was fixed. NOT. I've been told that its "normal" for my car to go through a quart of oil every 1200 miles. Hmm, how many quarts of oil does the engine hold? About 5. How often should I get my oil changed? Every 10k miles. Does that make any sense to anyone? That I would be topping my engine off with oil every 1200 miles? Since my car was out of warranty, I've had to have my pistons replaced, still had the problem. Then I needed to have breather valves. Yet another thousands of dollars. Finally, gasket needed replacing. Additionally, it took this dealership FOREVER to figure out why my radio wasn't working in my car. They just couldn't figure out that it was actually the freaking fuse in the back of the trunk! To think they talk to me in the tone they do is laughable. Like I'm crazy to think topping my oil off every 1200 miles is "normal". Upon googling this issue, it seems that this has been a known issue that has been going on since their 1999 models. It STILL hasn't been figured out. People are still complaining about their brand new audi's having this same issue. Total I've spent about 6k trying to get this issue fixed and whenever I take my car in to get fixed, mysteriously it isn't fixed, or I have some other major repair to do. Shadiest service ever. More

The general manager clearly had issues with people attempting to negotiate deals with this person. I am not pleased with these people. The kind of lying and incorrect offers they offered was a shame attempting to negotiate deals with this person. I am not pleased with these people. The kind of lying and incorrect offers they offered was a shame. It sounds like these people are clearly out to rob every person who walks in the store. More

Illegal use of consumer information to acquire trade information without consent then using this information to offer low trade value on car. sales rep had exact payoff amount and i had given him wa information without consent then using this information to offer low trade value on car. sales rep had exact payoff amount and i had given him was the VIN number. criminal behavior. More

I ordered a A6 from Ben back in June. Due to the package I wanted, they don't have one in the lot. The whole process was very easy and Ben is very easy to work with. The car came in over the weekend and h I wanted, they don't have one in the lot. The whole process was very easy and Ben is very easy to work with. The car came in over the weekend and he sent me an email to let me know. I just took delivery of a 2013 A6. The people at University Audi are so nice. Becky the finance manager took her time to explain everything to us. And Ben, who was not feeling 100% physically, was taking his time to go over the car with us. Now, that's customer service! I definitely would refer all my friends to them! Bravo! More

The "service" department has terrible service. My husband and I tried to pick up our car during the hours the service department was supposedly open (Saturday afternoon) according to their online My husband and I tried to pick up our car during the hours the service department was supposedly open (Saturday afternoon) according to their online website. The person who helped us told us the service department was not open and that we'd have to come back another time. This was after my husband had tried to go in the morning, and was told the service department was not open yet. We insisted on picking up our car since the website said the service department was supposed to be open. As we expected, the salesman was eventually able to get our keys, our car, and take our payment. It took him a little extra time, and he was terribly rude about it. Before he did it, he lied and tried to tell us that he had looked up the hours for the service center online and that they were correctly posted. Unfortunately for him, we're not stupid, and we pulled the website up on our phones to prove him wrong. No one that we interacted with was even remotely apologetic, and they all acted like we'd asked the world's biggest favor. Needless to say, it was terrible service. My sister has more recently had similarly terrible service, waiting forever to pick up her car after they fixed a chip in her windshield. Although we live very very close to University Audi, we've all sworn never to take our cars there again. More

1. They lost my car 2. They told my insurance company 1. They lost my car 2. They told my insurance company things that made my life a living xxxx, then later said "oops" and recanted that 3. They fixed 1. They lost my car 2. They told my insurance company things that made my life a living xxxx, then later said "oops" and recanted that 3. They fixed the wrong part 4. The Service Manager, Philip Spagnoli, was rude and threatening 5. They sent an electrical surge through my car that fried my radio, alarm, and anything electrical. I went to pick my car up and found my radio to be completely dead. They took my car back, again, and gave me a loaner car. 6. My paperwork clearly said to return my loaner car by 8pm on monday. I have copies. At 9:30am monday Service Manager Philip Spagnoli left a rude, threatening message on my voicemail demanding the loaner car back and telling me I'd have to pay $60 for a rental car charge. I called Miles Davis and he got that sorted. 7. No apologies whatsoever for their mistakes, except from Philip in the beginning, for losing my car. 8. I get my car back and alarm malfunctioning. I drop it off. I tell Kendra to check my alarm as a result of the electrical surge. "No problem." I write on the bill I need to approve any estimates or charges first, just to cover my bases. Never hear anything until car is finished. 9. I go to pick up my car and they tell me I owe them $116 for their labor to find out what they did wrong!! I of course, refuse. Philip makes us wait 20 minutes while he kicks back on the phone. We leave, and leave my car there. I tell them to have him call me. 10. He calls and is very rude. I tell him I won't pay for these charges, I never authorized them. He says if I don't, and don't come pick up my car, he will charge me $45 a day for every day it is there. I am furious. Miles Davis is away on Christmas Holiday. 11. We go in the next day, on Christmas Eve, and pay for the car. They didn't even bother to vaccum it. Electrical still malfunctioning and gauges now flicker when power changes. 12. File with Better Business Bureau. Win. 13. Never, ever go back to University VW, tell everyone I know. More

Excellent and honest salesmanship and fast service. This is a superb dealership that cares more about repeat business (long term growth and sales) than the quick n' slick ABC deal (Always Be Closing). Thou is a superb dealership that cares more about repeat business (long term growth and sales) than the quick n' slick ABC deal (Always Be Closing). Though I am concerned about the other commentator who says s/he purchased a used lemmon, I would question why you would purchase a used car without an Audi certification / warranty, or why you wouldn't take it to a third party mechanic. Honestly, the sales people are not mechanics and unless the car comes with a warranty, it is buyer beware. I have purchased 3 new A-4's from these guys in the last 3 years, and they have been great every time. I highly recommend this dealership. More

Bought a used Audi, was told it was in perfect condition, and 2 weeks later I had to recieve 5,000 dollars in repairs. When I tried to negotiate with the dealer, they said too bad you bought the car as-is. and 2 weeks later I had to recieve 5,000 dollars in repairs. When I tried to negotiate with the dealer, they said too bad you bought the car as-is. When in the process of buying the car, I asked if I could take it to a different mechanic to have it inspected. I was assurred that they did a full inspection and there were no problems!!!! They would don't help me with these repairs at all!!!!! And now I have another 1000 dollars in repairs to make!!!!!!!!!!!!! These people dont care about their customers after you've signed your life away!!!!!!!!!!!!! More