University Volkswagen Audi - Service Center

Customer service and communication was excellent. Attention to detail on interior cleaning was excellent. Summer kept me informed and help me make informed decisions. Attention to detail on interior cleaning was excellent. Summer kept me informed and help me make informed decisions. More

I lost my key. I went to a locksmith first, who led me on for 3 days before admitting they could not program the key they made to my car. I brought my car and the freshly made key to University dealership. T for 3 days before admitting they could not program the key they made to my car. I brought my car and the freshly made key to University dealership. They told me I need to order a factory key and it would take 5-7 business days. They were able to get it in 2 days and immediately programed the key to my car! In addition gave me a complimentary check up. They were so quick and friendly overall. Not having a car was so stressful. Their quick and friendly service was so appreciated! They have my future business! More

I purchased my 2019 Volkswagen AllTrack in May of 2020… to date it has spent 6+ weeks in Service (yes… it is met the criteria of lemon law). Volkswagen does not seem to understand there is a worldwide pand to date it has spent 6+ weeks in Service (yes… it is met the criteria of lemon law). Volkswagen does not seem to understand there is a worldwide pandemic going… and that King County has yet to make it fully into phase 2 of reopening. There are those Trump based Covid Deniers out there… and this dealership is part of the problem. They seem to find it perfectly acceptable to continually send me out in a car that breaks down on the freeway… on the way to the grocery store… trying to make a living during these trying times. They seem to find it perfectly acceptable to put me and my family in harm’s way to economize corporate profits despite my health, safety, science, and public health. Imagine yourself… stuck on the freeway… car broken down… your children in the back… for a good hour… dealing with tow truck drivers climbing through your car without a mask… and then loading everyone in an Uber… praying no-one gets sick. Now imagine having to do this day after day… for weeks on end… every time your car has been released from dealership (again… and again… and again) … the constant stress of not knowing you’ll be able to make it to your destination safely. Now imagine having to deal with the Volkswagen Customer Care team… you’ve seen those video’s of Trump officials telling you to drink Bleach and get back to work… and send your kids to school… denying there’s a global pandemic… this will be your experience… it’s like Trump press conference… and you’re the one trying to get a straight answer. This will be your life. The 0% interest looks good now… the blow to your pocketbook… personal safety… and health… will last for years! Buyer be aware… they will economize the life of you... you family and your friends in order to not meet their legal obligations. More

Horrible service, they broke my window and lied about work p Basically the quality of work is worse than negligent. They are friendly but have no idea what is going on in service. I went in for radio code and Basically the quality of work is worse than negligent. They are friendly but have no idea what is going on in service. I went in for radio code and ended up eventually towing my car somewhere else with a window that would not roll up and no start issue they told me would cost 900 dollars to diagnose. My mechanic found that they pierced a wire testing and broke the glow plug connector in the process of doing my glow plug recall update. They didnt take any responsibility and told me my old car had electrical issues when it was there xxxxty job that caused the issue. The glow plugs still dont work. They cost me 900 and 6 weeks with no car because they dont know what they are doing. DO NOT TAKE YOUR CAR HERE. More

Friendly Advisers - Terrible Workmanship Technical advisers were all really friendly and useful. However the quality of the work performed in the shop reserves a warning to other VW owners... Technical advisers were all really friendly and useful. However the quality of the work performed in the shop reserves a warning to other VW owners... Here goes. Act I I got my car towed to this dealership to get it fixed under warranty after the intake manifold failed. They did install a new intake manifold. I drove it home the same day only to have the car fail again when a hose connection came loose on that same manifold! Got the car towed again; the staff apologized and explained that the mechanic would carefully go over all bolts and hoses connections the second time around. They were genuinely embarrassed. Act II At the same time they found one wheel was coming loose, which was not their fault. They re-tightened it. In the process the mechanic managed to lose my wheel locks key and claimed he didn't touch it. I am certain about my facts, being one of those paranoid customers that checks that nothing is missing from the car before AND after it goes to service. Again, the advisers given the situation gave the benefit of doubt and after some negotiations replaced the 4 wheel locks and key free of charge. The least they could do after having lost my wheel lock key. Act III It get better... 2 weeks later I removed the air box to perform preventive brake and clutch fluid replacement at home. This is when i noticed that one of the intake manifold bolts was not engaged in the engine block at all. That's right... after botching the job once, they took it back in the shop (see Act I above) and supposedly went through all manifold attachment and connections and still the mechanic managed to miss that one obvious bolt securing the manifold. Needless to say I tightened it and promised myself that my car will not go to University VW ever again. Why am I so nice? :) Why did I still gave them 2 stars? Michael (tech advisers) was so friendly he actually managed to make this horrible experience somehow almost pleasant. He even picked up his cell phone after hours to help me. Granted I am not of the stressed type and I actually thought the repeated errors from the shop were almost comical. So I guess they deserve 2 stars. I just hope that bad mechanic is an isolated case. If you get service done at University, cross your fingers. Oh and you might even be in for a good laugh. Drive Safe! More

Service Dept. is polite and professional , committed to eventually get it right on basic maintenance and several warranty items. Following service for example, look for oil changes being clea , committed to eventually get it right on basic maintenance and several warranty items. Following service for example, look for oil changes being clean w/no mess around the filter and the sound pan underneath the engine. Put a piece of tape over the oil or fuel filter cap or drain plug if it’s still there when you pick it up well…. Ask to look at old parts to verify they actually replaced them. Stress that the service advisor confirms workmanship before calling you on all items. As a Quality Engineer on the plans you fly in and as a customer; trust but verify always. Typically dealerships have a 70% chance of first time success until they realize you’ll will hold them accountable. Is UWV an exception? No, but they’re better than most dealership service depts. More

The people at U Volkswagon, and several customer service reps have helped me since I got my Passat, are the nicest, friendliest people and they make servicing and fixing your car as painless as it's ever go reps have helped me since I got my Passat, are the nicest, friendliest people and they make servicing and fixing your car as painless as it's ever gonna get. I like them as much as I like my Passat. And that's a lot. More

1. They lost my car 2. They told my insurance company 1. They lost my car 2. They told my insurance company things that made my life a living xxxx, then later said "oops" and recanted that 3. They fixed 1. They lost my car 2. They told my insurance company things that made my life a living xxxx, then later said "oops" and recanted that 3. They fixed the wrong part 4. The Service Manager, Philip Spagnoli, was rude and threatening 5. They sent an electrical surge through my car that fried my radio, alarm, and anything electrical. I went to pick my car up and found my radio to be completely dead. They took my car back, again, and gave me a loaner car. 6. My paperwork clearly said to return my loaner car by 8pm on monday. I have copies. At 9:30am monday Service Manager Philip Spagnoli left a rude, threatening message on my voicemail demanding the loaner car back and telling me I'd have to pay $60 for a rental car charge. I called Miles Davis and he got that sorted. 7. No apologies whatsoever for their mistakes, except from Philip in the beginning, for losing my car. 8. I get my car back and alarm malfunctioning. I drop it off. I tell Kendra to check my alarm as a result of the electrical surge. "No problem." I write on the bill I need to approve any estimates or charges first, just to cover my bases. Never hear anything until car is finished. 9. I go to pick up my car and they tell me I owe them $116 for their labor to find out what they did wrong!! I of course, refuse. Philip makes us wait 20 minutes while he kicks back on the phone. We leave, and leave my car there. I tell them to have him call me. 10. He calls and is very rude. I tell him I won't pay for these charges, I never authorized them. He says if I don't, and don't come pick up my car, he will charge me $45 a day for every day it is there. I am furious. Miles Davis is away on Christmas Holiday. 11. We go in the next day, on Christmas Eve, and pay for the car. They didn't even bother to vaccum it. Electrical still malfunctioning and gauges now flicker when power changes. 12. File with Better Business Bureau. 13. Never, ever go back to University VW, tell everyone I know. More