Upper Valley Honda
White River Junction, VT
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Loriston Fennel was a great dealer to work with over the internet. I blindly purchased a hot vehicle that I have been scouring the entire country for and found the unique color and MSRP price point I was l internet. I blindly purchased a hot vehicle that I have been scouring the entire country for and found the unique color and MSRP price point I was looking for (although I think the additional $495 VIN Etching fee was not necessary). Loriston had great communications with me through email and over the phone and he provided me with all the required information I needed to know about the vehicle and what to expect during the process to get the deal signed, sealed and delivered. All the paperwork that I needed to sign was sent to me FedEx. The entire process almost took 3 weeks because of all the back and fourth but we got the deal done. Loriston kept me updated with photos and videos of my car, up to the point when I had a transport company go to the dealership to pick it up. We had some issues regarding wire transfer of down payment but Greg in Financing did a great job sorting all that stuff out. Did do try to upsell you with stuff but I only opted for the tire/wheel protection package. I later found-out that the insurance doesn't cover curve-rash so anyone that's going to buy this package thinking the insurance will cover you for this, but be forewarned. It's probably not worth buying it as an extra option. More
I purchased my first car at Upper Valley Honda during December of 2020. Michele Robinson was the sales associate who helped me leave the lot with my very own car. She was wonderful and the others in the December of 2020. Michele Robinson was the sales associate who helped me leave the lot with my very own car. She was wonderful and the others in the building who helped my make experience simple and stress-free I greatly appreciate. Overall I would say that I could not have had a better experience buying my first car!! More
Michele Robinson was amazing to work with.She listened Michele Robinson was amazing to work with. She listened to my needs & wants & worked very hard to accommodate my every need! If you want a great deal Michele Robinson was amazing to work with. She listened to my needs & wants & worked very hard to accommodate my every need! If you want a great deal & an amazing experience go ahead her!! Upper Valley Honda is the Bomb! More
My experience at Upper Valley Honda was pretty much as expected. It's a dealership! They want to make as much money as possible, however they can. I worked with Loriston Fennell on my purchase of a used H expected. It's a dealership! They want to make as much money as possible, however they can. I worked with Loriston Fennell on my purchase of a used Honda CR-V and he was exceptionally courteous and straightforward. Very businesslike and efficient. However, he is a new salesperson (on his fourth year) and still uses sneaky tricks to make an extra buck for the dealer. Make sure you inquire about any unspecified fees on your deal and DON'T pay the "VIN-etching fee" for "theft protection." It's bogus. They did take it off mine when I asked, so that's a plus. Their standard admin fee is pretty high, it seems, but can't be helped. Overall, I am satisfied by my purchase and the experience was okay. Not amazing, but also not terrible. I would say if this dealership has a car that you want, it's worth checking out, but if you're at all flexible, I would shop around a bit more for other dealers in the area. McGee Family Used Auto across the street has excellent deals and total transparency! More
Great Service I had the pleasure to work with Louis Feliu' and Ben Smith, they were both extremely helpful throughout the whole process. It is apparent they truly I had the pleasure to work with Louis Feliu' and Ben Smith, they were both extremely helpful throughout the whole process. It is apparent they truly enjoy their jobs, you can see it in their work ethic. The rest of the employees I dealt with were also extremely helpful. I would highly recommend Upper Valley Honda. More
Bad Service When we bought our Honda a couple of years ago, we were sold a warranty. Not once has this warranty been honored by this dealership. When we try to When we bought our Honda a couple of years ago, we were sold a warranty. Not once has this warranty been honored by this dealership. When we try to find out why, they do not respond either to telephone calls or to letters asking. What a wasted couple of thousand dollars, and what bad business practice. I shall be going elsewhere the next time. More
Salesman Ben Smith Ben Smith was very helpful and polite good person to work with always kept me updated on were we were on the purchase of my van even text me the nex Ben Smith was very helpful and polite good person to work with always kept me updated on were we were on the purchase of my van even text me the next day to see how things were going thank you Ben Smith More
Above and Beyond for sure!! July 28th, 2018 I called Gerrish and spoke to Greg telling him what I wanted and what my budget was... He did not laugh :) I received a response wi July 28th, 2018 I called Gerrish and spoke to Greg telling him what I wanted and what my budget was... He did not laugh :) I received a response within a half hour! Not only did they listen to me and what my needs were this was the best car buying experience ever!! So... I thought I could only afford a base model and wanted a loaded model for a base price, lol don't we all!! They did it!!! No pressure bottom price up front and everyone was so Helpful. The business Mgr Dave was efficient and professional I really would recommend Gerrish to anyone seriously!! Buying a car was something I absolutely dreaded and prolonged the agony but now wish I had called sooner, it was so easy and actually a great experience!!! I strongly recommend them to all my family and friends! Annette C. More
Just bought Honda #6 from Gerrish I have bought 6 Hondas - one used Accord and 5 new Civics from Gerrish. Steve sold them all to me and I have never been treated so well by any dealer I have bought 6 Hondas - one used Accord and 5 new Civics from Gerrish. Steve sold them all to me and I have never been treated so well by any dealership which is obvious since I have gone back so often. I get treated well in the service department and have always been happy with their work and professionalism. I would absolutely recommend this dealership for sales and services! More
We had a beyond fantastic experience with Gerrish Honda. We were in New Hampshire traveling from Kentucky and the engine light in our Odyssey came on. We took it to Gerrish, and they treated us like family We were in New Hampshire traveling from Kentucky and the engine light in our Odyssey came on. We took it to Gerrish, and they treated us like family. They were very understanding of our situation and worked us right in, diagnosed the problem (a big one), overnighted the part, and fixed us right up. We had a safe and worry-free 1000-mile trip home, thanks to them. Makes me want to drive to New Hampshire to buy my next Honda! THANK YOU MARY AND VICTOR!!! More