Upstate Chevrolet - Service Center

Outstanding personal service begins as you enter the dealership and continues long after you leave. dealership and continues long after you leave. More

Would give a 0 if possible.A few weeks ago my vehicle Would give a 0 if possible. A few weeks ago my vehicle had this issue where water dripped inside the filler neck, froze, and would not let the flap o Would give a 0 if possible. A few weeks ago my vehicle had this issue where water dripped inside the filler neck, froze, and would not let the flap open so i could pump gas. The 2018 chevy equinox has a pressurized seal on the door so there is no gas cap. Took it in to this dealership, and a couple workers came to the conclusion that because they had never seen or dealt with an issue like this and had no idea how to properly fix it, that they would break the flap and remove the ice. They looked up my vehicle, saw it was out of warranty, and advised me the part would not be covered by warranty but since they were causing the damage, they would be required to fix it. This decision was made by an employee named Caden, but he discussed it with another tech that was working. He ordered the part, and 3 weeks later confirmed it came in and scheduled an appointment for them to replace it. Here's where the story gets more fun... Today I used PTO to bring my car in and have the part replaced and get an inspection. About 20 minutes after i left, Caden called and advised me that his manager, Jesse, has decided that because my warranty is void, they will not cover the cost, and though they broke it, they won't fix it and it will cost me around $430 to have the part replaced. I declined the thoughtful offer lol What I don't understand is why Jesse is pretending as if his company was not aware of the warranty being over, when his employee Caden is the one who advised me that my warranty ended when i first showed up there in the beginning of December, and told me that because he broke the filler neck, his company would be required to replace it. The best part is, after they completed the inspection they asked me to sign some paperwork... I thought it was odd that they asked me to sign two separate packets and had the second packet carefully placed under some inspection invoices so that only the signature area was visible... turns out, the partially hidden packet was the paperwork for the filler neck that they don't want to be responsible for. The first packet was the inspection paperwork, so why they went as far as using other invoices from that packet to cover up the service order and agreement for the filler neck, even paperclipping the invoices to the top, in attempt to fool me in to signing it. When I started questioning about it, I was told they need the documents, I can't have them all but incan have a copy of the cover sheet, and I need to sign both packets for the work performed. I disagreed, they have my signature for the work they performed, which was the inspection. I declined finishing my signature on the second packet, and ripped my first name off so hopefully they don't try to claim I signed it knowingly. Always be sure to know what you're signing, because these guys tried tricking me in to signing documents that said I would be responsible for the part that they intentionally damaged. I called Corporate Chevrolet and explained to them what happened, but I don't expect much. There is an open case for now. All I want is for others in the community to be aware of this incident so they can be cautious, I have heard of other capless gas tanks having an issue and I would hate for them to get roped in to shenanigans like this... i have pictures of the signature i had to remove because of their unethical behaviors. More

Took my car there to get a fully synthetic oil change, got the car back and UPSTATE AUTO had put their GM oil in instead on accident which is a synthetic blend. When i asked UPSATAE if it was a blend or f got the car back and UPSTATE AUTO had put their GM oil in instead on accident which is a synthetic blend. When i asked UPSATAE if it was a blend or full synthetic, they swore up and down that it was full synthetic. I called a few GM dealers and they said it was a blend. Plus on top of it all UPSTATE did put enough oil in the car nor did the "mechanic" check the oil level after changing it. After several stops back and phone calls they gave in to changing the oil with the full synthetic originally requested. UPSTATE AUTO lied to me several times before finally doing the job right, i highly advise against going to a dishonest dealership like this if UPSTATE AUTO are screwing up services as crucial as a scheduled oil change. More