Valley Ford of Columbus - Service Center

Travis checked in. our 2020 Rscape for a safety recall. No problems found and car was ready for us the next day as promised. Very routine as anticipated. Thanks Travis our 2020 Rscape for a safety recall. No problems found and car was ready for us the next day as promised. Very routine as anticipated. Thanks Travis & team! More

The service center is always friendly and quick to get the job done! They are prompt to get you checked in and go over everything thoroughly once the service is complete! Cashiers are always friendly as w the job done! They are prompt to get you checked in and go over everything thoroughly once the service is complete! Cashiers are always friendly as well! More

I went to the dealership and they preformed the service I asked for in the time they said it would take. asked for in the time they said it would take. More

I drive to Columbus from Cleveland on a Sunday night and my air conditioning went out after 45 mins into the trip. I scheduled an appointment for the next morning at 8:30 AM before my conference started at my air conditioning went out after 45 mins into the trip. I scheduled an appointment for the next morning at 8:30 AM before my conference started at 10:00. Derron greeted me and was so calm and helpful while I dropped my car off. A nice employee named Jerry drove and my colleague back to our hotel as we left the car for service. I couldn’t have been more satisfied with Derron’s communication through out the entire process. They fixed the compressor and put in a new battery by the next evening. I’m very thankful to the whole crew that worked on my car. I left for a family vacation a few days later during the heat wave. I appreciate the professionalism they showed. More

I had a recall on my truck and with my schedule I utilized this dealership’s concierge service to pick up and drop off from my house. The staff was professional and friendly every step of the way an utilized this dealership’s concierge service to pick up and drop off from my house. The staff was professional and friendly every step of the way and I received regular text updates throughout the day. More

They were very curious to me and gave me a ride home because what I was having done was going to take at least 2 to 3 hours to get done. They brought my car back home to me and I thought that was great because what I was having done was going to take at least 2 to 3 hours to get done. They brought my car back home to me and I thought that was great to me and the service was great. I will always give them a great review. More

Great service! Kind employees and great waiting area amenities. I'm going back for any future repairs. Kind employees and great waiting area amenities. I'm going back for any future repairs. More

I had a fantastic experience. My truck broke down the same day i was closing on a new house and susan recommended a tow truck driver and then squeezed us in for a diagnostic. Th My truck broke down the same day i was closing on a new house and susan recommended a tow truck driver and then squeezed us in for a diagnostic. Thankfully they were even able to clear the error and we got the truck back in time for us to move in to our new house!!!! I am incredibly grateful to the whole service team for helping us on our special day!!! More