I dread stepping foot on a dealer lot, it gives me anxiety. Most all sales people are pushy and I feel like they don't listen cause all they care about is making the sale. That was not the case at Valley Honda. I live in Janesville, WI therefore, it was important for the financing side to be as complete as possible before making a 2 hour drive to find out if the deal would or wouldn't work for me. Within a matter of minutes after sending the online information request, Julie contacted me. She was very pleasant to work with and incredibly helpful. Not long after, Randall contacted me to give me some more information on the CX-9 I was interested in. What I appreciated is that he never once tried to push me into a new vehicle, he instantly became my favorite car sales man of all time. Julie, the finance team and Randall together were able to get my paperwork completely approved and ready for signing before I even stepped foot inside the dealership, making the purchasing process that much easier. We did have an issue with the vehicle when we were driving back to WI however, the manner in which it was handled was beyond impressive. The service team owned responsibility and went above and beyond to ensure it was not only corrected but that we were completely satisfied. During that process the GM took time out of his day to chat with us and be sure the situation was handled and that we were well taken care of. A member of management followed up halfway through my drive home to be sure everything was still okay and Randall followed up a couple days later. I will be referring all my family and friends to Randall for any future car needs, he (and the whole Valley Honda team) were an absolute pleasure to work with!! Thank you to all of you!
I Recommend This Dealer:
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