Van Bortel Subaru of Rochester

My car was recently serviced (3680). Jake was welcoming, friendly, professionally knowledgeable, efficient, and he went above and beyond to make ME feel valued and taken care of from th Jake was welcoming, friendly, professionally knowledgeable, efficient, and he went above and beyond to make ME feel valued and taken care of from the moment I drove into the service garage. I received top-notch assistance that surpassed my expectations. Jake, I cannot not thank you and your team enough for the exemplary customer focused service I received from Van Bortel Subaru of Rochester. Bravo !! More

Great experience. Shawn was friendly and professional. We were impressed when my wife bought her car in September and I decided I would deal with him when I wanted to Shawn was friendly and professional. We were impressed when my wife bought her car in September and I decided I would deal with him when I wanted to trade my car. Impressed with everyone at the dealership. More

Purchase of my 2025 Outback was a very easy process and the follow up has been outstanding. Dealer support has been excellent. the follow up has been outstanding. Dealer support has been excellent. More

I have always had AWESOME experiences at VanBortel Subaru. Sales staff and tech help are great. Buying a car from VanBortel is actually an enjoyable experience. This is either my 4th or 5th Subaru f Subaru. Sales staff and tech help are great. Buying a car from VanBortel is actually an enjoyable experience. This is either my 4th or 5th Subaru from VanBortel. Would never buy from anyone else!!!! More

Straight forward, selling a great product. Complete follow through. Responsive to our needs and low pressure Complete follow through. Responsive to our needs and low pressure More

It was the best car buying experience I have had, everyone was great and dealership is very impressive. everyone was great and dealership is very impressive. More

Excellent service before and after the purchase. Best dealership and people I’ve ever worked with. Best dealership and people I’ve ever worked with. More

Great sales staff, polite, knowledgeable , easy to work with. This is my 5’th Sabaru and very happy. with. This is my 5’th Sabaru and very happy. More

Just leased 2025 Forester Touring. Have long experience with their great Car Service, but not with the Sales Team. Our recent car and finance options selection experience was truly fan Have long experience with their great Car Service, but not with the Sales Team. Our recent car and finance options selection experience was truly fantastic! We worked with their Digital and Henrietta Location Sales Specialists, and are very impressed with responsiveness,competency, friendliness, and truly customer focus of their staff! They truly are listening to the customers’ needs and wishes and are making the entire process easy, trustworthy and enjoyable. Now, experiencing both, Service and Sales, we are delighted with the quality of Customer Experience Van Bortel Subaru of Rochester is offering! Outstanding Team of friendly, caring, competent Professionals. We are lucky to have them in Rochester! More

I had a great experience from the first phone call to delivery even a month later if I have a question it’s answered quickly. Couldn’t have had a better buying experience! delivery even a month later if I have a question it’s answered quickly. Couldn’t have had a better buying experience! More