Van Bortel Subaru of Rochester

Initial purchase experience was fantastic! THEN THE UGLY TRUTH about this dealership reared its' ugly head! Called to make a NYS Inspection for my cash-purchased, brand-new, 2022 Subaru Fore THEN THE UGLY TRUTH about this dealership reared its' ugly head! Called to make a NYS Inspection for my cash-purchased, brand-new, 2022 Subaru Forester with only 6,900 current mileage. First off, no express service, even though they advertise it. RUDE AND UNCARING scheduler. NO OFFER OF A LOANER, EVEN THOUGH THEY PROMISE ONE AT VEHICLE PURCHASE. Two weeks minimum to get vehicle in to their service department, and only if I drop it off early in morning and pick it up in late evening... for a simple NYS Inspection on a new vehicle! One full month wait for service in which I could wait in waiting-room while service performed. Seriously? I (finally) spoke with Kitty VanBortel after numerous attempts by me to speak with a REAL PERSON about this ridiculous situation. (The dealership loves to send you to voice-mails, even after asking to speak with a real person). KITTY VAN BORTEL was more concerned about a negative review from me than she was about actually helping ! I ended up taking my new Subaru down the road to another dealership and getting it inspected. It took 45 minutes total for a walk-in without an appointment. Now THAT is service! More

It was a very nice and clean dealership and our salesman was very nice and pleasant also very informative. was very nice and pleasant also very informative. More

Vince Bovenzi was very knowledgeable and walked me through the entire process. He was very detailed oriented and made my buying process seamless and enjoyable. through the entire process. He was very detailed oriented and made my buying process seamless and enjoyable. More

Ben, the sales rep I dealt with was very helpful and quick to respond to my questions via email. when the day came for me to pick up my new vehicle, Ben and a tech associate walked me through many of t quick to respond to my questions via email. when the day came for me to pick up my new vehicle, Ben and a tech associate walked me through many of the car's features. They were a pleasure to deal with. I would highly recommend this dealer. More

Excellent communication, friendly atmosphere, timely service. I can't say enough about Van Bortel Subaru! They are so helpful and willing to go above and beyond for their customers. service. I can't say enough about Van Bortel Subaru! They are so helpful and willing to go above and beyond for their customers. More

Van Bortel takes the worry out of buying a new car. This is my third Subaru and each time the experience was great. This is my third Subaru and each time the experience was great. More

They are welcoming and very efficient. Trustworthy. My salesman was awesome and my daughter plans to use him to buy her car Trustworthy. My salesman was awesome and my daughter plans to use him to buy her car More

Van Bortel of Subaru of Rochester is the best car dealer by far. From doing everything over the internet to allowing fair price for trade in, the process is smooth and hassle free. I've been buying Subaru's by far. From doing everything over the internet to allowing fair price for trade in, the process is smooth and hassle free. I've been buying Subaru's since 2016 and all from Van Bortel. More

Van Bortel Subaru offers one of the most courteous and comprehensive sales experiences you can imagine. comprehensive sales experiences you can imagine. More

Van Bortel was great to work with - clear, upfront pricing, good communication and no hidden fees or charges. What they said from the first communication was what I paid on my final signing! pricing, good communication and no hidden fees or charges. What they said from the first communication was what I paid on my final signing! More