Van Chevrolet Buick GMC

I needed work on my A/C unit in my Tahoe. I spoke to Jason Byers, He set up an appointment for me on the next day. Jason met me in th drive. He was friendly, listened to my concerns and got me set up wi Jason Byers, He set up an appointment for me on the next day. Jason met me in th drive. He was friendly, listened to my concerns and got me set up with a ride back to my office. He followed up with me during the day and called me when my Tahoe was ready to pick up. The A/C unit never worked as well as iot does now. great job. More

My husband and I were greeted well by everyone , As consumers we have a huge choice of dealerships in the valley, I like it when people acknowledge that you are there !! Whether I find a vehicle or not consumers we have a huge choice of dealerships in the valley, I like it when people acknowledge that you are there !! Whether I find a vehicle or not , if I am treated well I will always go back ,Thank you Michael for taking great care of us and , Smiley and the others too ......................You are doing a great job and we appreciate that. More

Love my Buick. Seth was pleasant to deal with. Good job also on respecting my time. Would recommend the dealership and Seth to do business with. also on respecting my time. Would recommend the dealership and Seth to do business with. More

Scott, Zach and Smiley did go above and beyond anything I would expect to get me the perfect car. They did not have the car, found it, brought it in, certified it and delivered exactly the car I wanted, perf would expect to get me the perfect car. They did not have the car, found it, brought it in, certified it and delivered exactly the car I wanted, perfect. Not forgetting to mention they had by far the best offer for my trade. Note: I did visit all but 2 dealers in the valley and, again, the guys at Van Chevrolet made it happen. I truly felt they did work with me rather than tried to make a sale. I will definitely go back there again and again for future car purchases for sure! And so should you (if you like great deals, that is) More

Extreme pricing. $150 to replace 2 brake light bulbs and diagnose the cruise control, did not have any faults, although the cruise didn't work o a trip a couple of days before. diagnose the cruise control, did not have any faults, although the cruise didn't work o a trip a couple of days before. More

They tricked me into buyingvehicle that should up more damage than advertised. Told them didn't want and wanted my car back (theypromisedIcould),saidno alreadsold. damage than advertised. Told them didn't want and wanted my car back (theypromisedIcould),saidno alreadsold. More

I have had a horrific experience with them. I was recently in an accident and purchased a replacement used vehicle from Adrian Wilson at Van Chevrolet. I'll paperwork was signed, down payment was pai recently in an accident and purchased a replacement used vehicle from Adrian Wilson at Van Chevrolet. I'll paperwork was signed, down payment was paid and they cashed the check. They informed me that the vehicle still had to get inspected prior to giving it to me and would be ready within two days. I patiently waited at my own expense with a rental vehicle. They first informed me that it was going to take longer than expected and requested that I wait, which I did patiently. Then two weeks later I get a call from them stating they have to cancel the deal because it didn't pass inspection. I went to VAN Chevrolet and requested that I be refunded my down payment and they informed that my check hadn't cleared yet (which it had,7 days prior) and that they couldnt refund me my money. After numerous inquiries and finally obtaining a copy of the inspection report, it appears that a salesman/manager had taken it for a joy ride and blown the engine subsequent to me purchasing the vehicle which they were trying to cover up, then wouldn't take ownership of it. I spoke to as many managers as I could but only got mean stares and the run around. Chevrolet should be embarrassed with their dealership's conduct. By making the mistake of trusting these people, I am out 2 weeks rental of about $600, and I now have to resume my search for a vehicle and incur additional costs. More

something has drastically changed at Van. I have had to wait for a long period of time for someone to come out and get me checked in, it seems that none of the service workers care about people that pull u wait for a long period of time for someone to come out and get me checked in, it seems that none of the service workers care about people that pull up and wait to be checked in. I have always had great service however when leaving 2 messages for service manager Shawn I never received a call back. I will try the new Cadillac dealer for service. More

I arrived at Vans on Sunday approx 9 am which was about a hr before they open. I was greeted by Patrick Ortiz. He and I began the usual negotiation ritual which was going well until an unknown sales manager hr before they open. I was greeted by Patrick Ortiz. He and I began the usual negotiation ritual which was going well until an unknown sales manager (not Dan who was supporting Patrick) felt he had to stick his nose in. Our discussion immediately started downhill. When I told this mgr that one of his uninformed statements was xx he told me "if you're going to swear at me get the xxxx out". It amazed me that a grown man especially a car salesman was offended by that term but I walked out. I later received a call from Patrick who was able to salvage our relationship. Long story short we were able to make a deal. Part of that deal was that our financing was to be thru a specific financial institution. We signed papers and left. Two weeks later we received paperwork from a totally different institution. When questioned ever employee involve admitted the deal was based on our chose of financing. They said that bank would not allow them to buy down the interest rate. I explained that this was their problem, not mine. After a week of leaving voicemails that were unreturned or talking to managers that "would check into it and get right back to me" with no call back I finally escalated the matter to Chuck Mullins, the General Mgr. He apologized and ultimately did get the situation worked out or so I thought. Two weeks later I received a call from the first bank saying my first payment was late. Another call and email exchange with Trena. Sent obtained a letter which basically said the right hand didn't know what the left hand was doing. Again we assumed everything was good. WRONG! A few days later I received the registration from DMV. Vans had neglected to transfer my personalized plate so I now had a regular plate for my new vehicle. I called and the only person I could reach was Mr Smiley who informed me "that's your problem, you need to go to Motor Vehicle and transfer it". I explained that the plate had been on three vehicle prior and each time the dealer had transferred it. Patrick had removed the plate and we had conversation about it going on the new car. I had also mentioned it to the finance mgr. I had to go into work late and go to DMV to straighten this out. Since all of this I behave received a call from Chuck Mullins who is apologetic and admits they "screwed up on multiple levels". More

Took truck in because the service tire light was on. After they said it was done I paid and went to the truck and found the same light still on. Jay was unapologetic and full of excuses but did not have After they said it was done I paid and went to the truck and found the same light still on. Jay was unapologetic and full of excuses but did not have a solution. In my opinion they are totally incompetent and I will never return. More