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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,668 Reviews

2,668 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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September 17, 2024

Payman provides excellent service and is very professional. He understood by needs and provided the best course of action that was also very efficient. More

by niko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to hear that Payman provided excellent service and met your needs efficiently at Van Nuys Chrysler Dodge Jeep Ram. Thanks for sharing your positive experience!

September 15, 2024

Hector Jr. did a really great job! It was a very good experience. Loyal customer More

by brodhead310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Jr.
Sep 16, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing this praise for Hector and for being a loyal Van Nuys Chrysler Dodge Jeep Ram customer!

September 14, 2024

Rude, unprofessional, and unorganized. I was told one thing first then something different. No system. More

by sheri.lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
Sep 18, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Sheri, this feedback is hard to receive. We strive for professionalism and respectful service at all times, and I'm very sorry you were left feeling otherwise. If you're open to it, please reach out directly so I can address these concerns. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

September 13, 2024

Car came in for a standard 20k checkup. I dropped the car off at 8am and received a call back around 1pm notifying me my car was ready to be picked up. They even gave my car a carwash which More

by mmacguid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with Van Nuys Chrysler Dodge Jeep Ram. We're glad to hear the checkup and car wash were appreciated, but we apologize for any inconvenience regarding the additional service recommendations. Your feedback is valuable, and we'll ensure our team provides more accurate advice in the future.

September 11, 2024

Fast prompt and friendly service. From the moment I arrived to the time I left had nothing but great service all the way around. More

by a_vassaux
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're delighted to hear that our team at Van Nuys Chrysler Dodge Jeep Ram provided fast and friendly service from start to finish. We appreciate your support!

September 09, 2024

I especially recommend my wonderfully Service Advisor, Albert Maishi, for immediately attending to my concerns and for ensuring that my Grand Cherokee received comprehensive care for its 90K service.. More

by HORMASJI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Maishi
Sep 10, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the recommendation! We're glad to hear Albert Maishi provided excellent service and took great care of your Grand Cherokee at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your feedback!

September 09, 2024

I appreciate the Uber service they provide to and from dealership, very convenient and helpful to costumer More

by andrewponce87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback, Andrew! We're glad to hear that our Uber service made your visit to Van Nuys Chrysler Dodge Jeep Ram more convenient. We appreciate your support and look forward to serving you again!

September 07, 2024

Went in for a recall, clutch change. Should of taken one to two days took almost two weeks. They did there job but no record timing More

by GUSCROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember who I spoke with in service department, desk all the way to left
Sep 18, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the extended time it took to complete your clutch change. We aim for efficiency and it's clear we fell short here. If you have any further concerns or need additional assistance, please reach out to us directly. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

September 07, 2024

Great service, very professional. Solved the problem and gave excellent service. In general Just Very satisfied More

by tevrip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your satisfaction with our team at Van Nuys Chrysler Dodge Jeep Ram! We're glad to hear that the service was professional and met your expectations.

September 07, 2024

Armen helped me. He was great! Took time to listen to me and explain what my car needed and then got it done! 5 start service! More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
Sep 09, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to hear that Armen provided you with excellent service at Van Nuys Chrysler Dodge Jeep Ram! Thanks for sharing your positive experience and the 5-star rating.

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