VanDevere Chevrolet
Akron, OH
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Been missing treated by your service manager bought truck there pre certified 2 months later had your service tect check brakes said hard ware gummed up had to take to another service garage findin truck there pre certified 2 months later had your service tect check brakes said hard ware gummed up had to take to another service garage findings all 4 rotors rusted laminated talked to the service manager about this his response you bought a used truck 33000 miles my cost 1500.00 dollars even with extended warranty 12000 miles or 7 years had back in to to service trailor twice still no fix my last visit key fob not detected they said batteries both fobs had new batteries installed your service tect asked me to get out of truck so could scan for defect codes stand with him while doing diagnostic he turn to me and said no codes he leaned in truck had hand on selector and then truck rolled back and hit a car service advisor told they repair service manager will notify you he never did i called him and he said it was my fault if my fault why wasn't other car be claimed on my insurance??? Once again your service manager disrespected a customer senior and vet. Been seeking legal counsel More
This rating isn’t necessarily for the dealership as it is for service adviser Jason, Jason was super nice, he listened to what concerns I was having with my vehicle and repeated it back, he notified me that for service adviser Jason, Jason was super nice, he listened to what concerns I was having with my vehicle and repeated it back, he notified me that there was a recall on my vehicle and ask if i wanted to take care of it that day, he explained everything that was gonna happen and it happened just as he explained it. There wasn't any false promises, he was straight up and very professional. My car was done much sooner than I expected it to be done, I dont know if Jason had anything to do with that but it sure made him look good. Thanks Jason, I appreciate you. More
Our Escalade died 1 day before heading out of state. I called my Salesman Billy Johnson who answered his phone on a Sunday and immediately made sure his Service Mgr Anthony Walker was in the loop and to I called my Salesman Billy Johnson who answered his phone on a Sunday and immediately made sure his Service Mgr Anthony Walker was in the loop and to expect my tow. They referred me to the best Service Adviser Darin Ellinger who contacted me first thing and made sure I was taken care of, fully understand the details of the service, and was on my way back on the road in no time. What a team!! More
I had a very good experience this time at Van Devere Chevrolet. I want to give a special shout out to Brad my service advisor. He always calls me by name which I really enjoy. I even mentioned to him th Chevrolet. I want to give a special shout out to Brad my service advisor. He always calls me by name which I really enjoy. I even mentioned to him that I would like to request him everytime I bring my car in for service. More
good service for the past 10 years I've been dealing with VanDevere. My SUV (Equinox) is 10 years and 165K+ miles. Recent service (8/3/26) with repair on my exhaust system took a week. Learned the dealership VanDevere. My SUV (Equinox) is 10 years and 165K+ miles. Recent service (8/3/26) with repair on my exhaust system took a week. Learned the dealership is not prepared to handle less than a complete and very expensive replacement of the entire system. Individual components were not available in-house. That's too bad. the time it took was inconvenient and way too expensive but I tolerated both. I plan to keep the vehicle but may seek other service for future repairs if nothing more than it may save me time. More
The service technician I have worked with was very helpful, especially with the warranty/insurance to cover repair cost. He did an outstanding job. helpful, especially with the warranty/insurance to cover repair cost. He did an outstanding job. More
