Vanguard GMC of Carrollton

I had an extremely frustrating experience with this dealership. They refuse to provide an out-the-door price over the phone or by email, which makes it nearly impossible to comparison shop or make an i dealership. They refuse to provide an out-the-door price over the phone or by email, which makes it nearly impossible to comparison shop or make an informed decision. Any reputable dealership should be transparent about pricing, but instead they insist you come in person before they’ll give you real numbers. Once you’re there, they seem to intentionally try to keep you at the dealership for as long as possible. Every time the salesperson needs to “go talk to the manager,” you’re left waiting 10–15 minutes. This happens over and over again, turning what should be a straightforward conversation about price into a drawn-out, exhausting process. The sales staff also seemed very young and poorly trained. Basic questions about pricing, fees, and vehicle details were met with vague answers or confusion. It didn’t inspire much confidence that they actually understood the vehicles or the process. The pricing tactics felt like classic bait-and-switch. The price advertised online was not the price when it came time to discuss actual numbers. Suddenly additional fees and add-ons appeared that were never disclosed upfront. They also attempted to force a “mandatory” warranty and protection packages on a brand-new vehicle, implying that the deal couldn’t happen without them. That’s misleading and extremely frustrating. Overall, the whole process felt less like customer service and more like a series of manipulation tactics designed to wear you down until you agree to something. Honestly, experiences like this make me look forward to the day AI replaces traditional dealerships and car salespeople so buying a vehicle can finally become a transparent, straightforward process instead of an exhausting negotiation game. For anyone researching this dealership, I would strongly suggest filtering reviews by the one-star ratings if you want to get a clearer picture of the actual customer experience. The patterns you’ll see there tell a very different story. More

Definitely stay away from this place! These people are a bunch of xxxxxxxx! We contacted them in order to put a deposit on a vehicle until we could get there (We are almost 200 miles aw These people are a bunch of xxxxxxxx! We contacted them in order to put a deposit on a vehicle until we could get there (We are almost 200 miles away!). They said they couldn't accept a deposit without a credit application. We already had our own financing but decided to go ahead and do the credit app and see what % they offered AND to put the holding deposit down. Wasted hours later and now a credit check ding against my credit report, they added a $2000 "protection plan" to the loan amount. This was never discussed and not acceptable. We told him to remove the protection plan as it's of no benefit to us since we're too far away. They made it seem like it was for oil changes etc (EXPENSIVE OIL CHANGES), but I'm pretty sure maybe $500 was to pay for a tracker being installed and the remaining $1500 was them gouging us! We told them this was a complete deal breaker and was pretty ticked about the hit on our credit for the credit report, only for them to be pulling shenanigans and playing games! We are now getting a better deal on a nicer vehicle at the Toyota dealership in Bryan!! There are way too many options to shop in Texas to have to put up with shady and unethical practices! Find somewhere else to buy your next vehicle and save yourself a lot of heartache by purchasing here! More

After posting my initial review, I was contacted right away by my sales rep, Jeremy. He told me that the finance department must have made a mistake with my coverage (I even have that in a text from him) away by my sales rep, Jeremy. He told me that the finance department must have made a mistake with my coverage (I even have that in a text from him) and assured me he could get me the correct policy. I explained to him that I was already planning to trade in the vehicle — it had spent more time in their shop than in my driveway. And now that I had discovered there was no extended warranty, I felt it was a liability to keep a truck that might need costly repairs while I was still making payments. I told him that since the dealership had sold me the wrong coverage, and it was never used, I wanted a full refund for the policy. Jeremy said he would look into it and sent me a form to complete, which I filled out and returned immediately. That’s when the runaround began. After submitting the form, I was told they could only offer a partial refund. I asked for it to be escalated or for someone else to contact me — no one ever did. I tried reaching the finance department multiple times at different hours, but no one ever answered. Then I was told my form “wasn’t clear enough to process,” which was completely untrue. I never scanned anything — I filled out the digital form Jeremy sent me and emailed it back as a clear PDF. When I re-sent the exact same file, it was suddenly “clear enough.” After nearly three months of follow-ups, I finally received a partial refund with no clear explanation as to why the wrong policy was sold to me in the first place. To make matters worse, this was an insurance product, and I have serious concerns that it may have been sold by someone without a proper license, which could explain all the confusion and delays. I’m now planning to escalate this with TDI (Texas Department of Insurance) for review. If Vanguard GMC had simply owned the mistake and corrected it promptly, this could have been resolved easily. Instead, I was left frustrated, misled, and still out a portion of my money. Original Review: So the service side has done me well the whole time I have used them since purchasing a truck in 2021. But, the sales side i am now pretty upset with. I found out from the service side, that the extended warranty I purchased on my truck, and I purchase on every vehicle I buy, only covered the electronics. I was under the understanding that it was full mechanical. Infact, I was told that if I lifted my truck that the mechanical discount would be void. So I did not do that, but now I have a truck that is not under warranty, when I expected it to have one. I always felt a little dirty about the sales process I went through when I went there. I will not return to buy my next truck. More

On March 18th of this year, 2025, I took my 2012 GMC Acadia into Vanguard service to have my air conditioner fixed. It was not working and blowing hot air from the upper vents. Could not get the floor v Acadia into Vanguard service to have my air conditioner fixed. It was not working and blowing hot air from the upper vents. Could not get the floor vent to work. They replace the High and Low side service port and I finally got it back after 3 weeks on April 8th. It stopped working after 2 weeks. Took it back in on April 29th. They replaced the auxiliary evaporator core and 2 seals. Got It back after a week on May 5th. It lasted 3 weeks and quit again and still blowing hot air out of the top vents. Took it back on June 2nd. Replace evaporator core, 2 seals, 2 hosed and actuator. They kept it for six weeks and eventually got it back on July 11th. This is a total of 9 weeks and a total cost of over $5000. My air stopped working on September 5th with a pop and white steam coming from the hood I called the service manager. He said bring it in. He said it sounded like the coolant system, but I have been driving my Acadia for several weeks since without it overheating nor is there any coolant leaking on the ground. Since they had kept my car for over nine weeks through the summer, I ask about a loner car, and he said they had suspended giving loners. So, I don't trust them on how long they will keep my car and me not having anything to drive. So as of now I have no air and hot air blowing out of my dashboard vents the same as it was when I initially to it in back in March. And they have over $5000 of my money and didn't fix the air conditioner More

LIES, DECEPTION AND DECEIT ! !! They are all VERY SKILLED LIARS!! From Manager Vinny Khatib, Manager Jeremy Burrell all the way to my salesman Darryl Dave.. Long story short, t !! They are all VERY SKILLED LIARS!! From Manager Vinny Khatib, Manager Jeremy Burrell all the way to my salesman Darryl Dave.. Long story short, totally made up a xx story about a used truck I wanted. Never wrecked, we know the guy, we sold it to him and took it as a trade, BLAH BLAH BLAH!!!! Even produced a clean carfax for the truck. Then I looked at the truck on THIER website and there it is……… huge dent in rear fender.(pics of website and repaired fender, w/overspray) They got busted by their own website!! THATS FUNNY!! Then when I called them out. Darryl’s response, Wow, thats crazy?! They are very well trained and skilled at lying and deceit. They will look you in the eye and lie like there’s no tomorrow!! . RIN FROM THESE LIARS!! DONT LET THEM RIP YOU OFF!! I got lucky and caught them…… how many otherS have they LIED AND CHEATED not been discovered?!? THERE ARE TOO MANY HONEST DEALERSHIPS OUT THERE, don’t let these guys lie and cheat you!!! More

Very good Dealership makes you feel like you're at home. Would recommend to any of my friend and family. In fact, two of my friends have already bought an vehicle after I went. They keep the process smooth Would recommend to any of my friend and family. In fact, two of my friends have already bought an vehicle after I went. They keep the process smooth easy and simple really easy to work With. Thanks again vanguard GMC More

The best place to get a GMC! Jeremy was the absolute best and really took care of us!! Jeremy was the absolute best and really took care of us!! More

James Marshall was great ! GREAT OVERALL EXPERIENCE WOULD DEFINITELY RECOMMEND HIM TO ANYONE Go see James GREAT OVERALL EXPERIENCE WOULD DEFINITELY RECOMMEND HIM TO ANYONE Go see James More

This dealership is always cleans and welcoming. Jeremy Burrall is the best. He takes his time to hear about what you are looking for and will take time to find what you want. Jeremy Burrall is the best. He takes his time to hear about what you are looking for and will take time to find what you want. More

Smooth Experience from Start to Finish Working with James was a breath of fresh air. He was respectful of my time, transparent about every detail, and genuinely committed to helping me find the right c James was a breath of fresh air. He was respectful of my time, transparent about every detail, and genuinely committed to helping me find the right car—not just making a sale. What really stood out was how attentive and responsive he was. Anytime I had a question, he had a clear answer and made sure I felt comfortable every step of the way. This wasn’t just a transaction—it felt like great customer service the way it should be. If you’re looking for someone who listens, follows through, and actually cares, James is your guy. More