Vanguard GMC of Carrollton

On March 18th of this year, 2025, I took my 2012 GMC Acadia into Vanguard service to have my air conditioner fixed. It was not working and blowing hot air from the upper vents. Could not get the floor v Acadia into Vanguard service to have my air conditioner fixed. It was not working and blowing hot air from the upper vents. Could not get the floor vent to work. They replace the High and Low side service port and I finally got it back after 3 weeks on April 8th. It stopped working after 2 weeks. Took it back in on April 29th. They replaced the auxiliary evaporator core and 2 seals. Got It back after a week on May 5th. It lasted 3 weeks and quit again and still blowing hot air out of the top vents. Took it back on June 2nd. Replace evaporator core, 2 seals, 2 hosed and actuator. They kept it for six weeks and eventually got it back on July 11th. This is a total of 9 weeks and a total cost of over $5000. My air stopped working on September 5th with a pop and white steam coming from the hood I called the service manager. He said bring it in. He said it sounded like the coolant system, but I have been driving my Acadia for several weeks since without it overheating nor is there any coolant leaking on the ground. Since they had kept my car for over nine weeks through the summer, I ask about a loner car, and he said they had suspended giving loners. So, I don't trust them on how long they will keep my car and me not having anything to drive. So as of now I have no air and hot air blowing out of my dashboard vents the same as it was when I initially to it in back in March. And they have over $5000 of my money and didn't fix the air conditioner More

LIES, DECEPTION AND DECEIT ! !! They are all VERY SKILLED LIARS!! From Manager Vinny Khatib, Manager Jeremy Burrell all the way to my salesman Darryl Dave.. Long story short, t !! They are all VERY SKILLED LIARS!! From Manager Vinny Khatib, Manager Jeremy Burrell all the way to my salesman Darryl Dave.. Long story short, totally made up a xx story about a used truck I wanted. Never wrecked, we know the guy, we sold it to him and took it as a trade, BLAH BLAH BLAH!!!! Even produced a clean carfax for the truck. Then I looked at the truck on THIER website and there it is……… huge dent in rear fender.(pics of website and repaired fender, w/overspray) They got busted by their own website!! THATS FUNNY!! Then when I called them out. Darryl’s response, Wow, thats crazy?! They are very well trained and skilled at lying and deceit. They will look you in the eye and lie like there’s no tomorrow!! . RIN FROM THESE LIARS!! DONT LET THEM RIP YOU OFF!! I got lucky and caught them…… how many otherS have they LIED AND CHEATED not been discovered?!? THERE ARE TOO MANY HONEST DEALERSHIPS OUT THERE, don’t let these guys lie and cheat you!!! More

The best place to get a GMC! Jeremy was the absolute best and really took care of us!! Jeremy was the absolute best and really took care of us!! More

Very good Dealership makes you feel like you're at home. Would recommend to any of my friend and family. In fact, two of my friends have already bought an vehicle after I went. They keep the process smooth Would recommend to any of my friend and family. In fact, two of my friends have already bought an vehicle after I went. They keep the process smooth easy and simple really easy to work With. Thanks again vanguard GMC More

James Marshall was great ! GREAT OVERALL EXPERIENCE WOULD DEFINITELY RECOMMEND HIM TO ANYONE Go see James GREAT OVERALL EXPERIENCE WOULD DEFINITELY RECOMMEND HIM TO ANYONE Go see James More

This dealership was so great and helpful and made my first time buying experience 10/10 first time buying experience 10/10 More

The customer service here was awesome. Customer service is everything!!! Best car buying experience. Very happy with my purchase. I’ll be sending my family and friends to go see Jeremy. Customer service is everything!!! Best car buying experience. Very happy with my purchase. I’ll be sending my family and friends to go see Jeremy. More

People were kind and friendly. Jeremy Burrell supported the salesman in finding a vehicle and explaining how the components worked. He also made sure that I understood the contrac Jeremy Burrell supported the salesman in finding a vehicle and explaining how the components worked. He also made sure that I understood the contract. More

Best car buying experience thus far.   Buying anything can be quite overwhelming, but when I tell you this experience was the exact opposite of that. Beyond grateful. I was helped through   Buying anything can be quite overwhelming, but when I tell you this experience was the exact opposite of that. Beyond grateful. I was helped throughout the process by Jeremy Burrell. Thanks Jeremy!! More

Jeremy Burrell is absolutely wonderful! Very knowledgeable and helpful. He'll shoot you straight and put in the work for you! Highly recommend! Very knowledgeable and helpful. He'll shoot you straight and put in the work for you! Highly recommend! More