Varsity Ford

I have had excellent service and I always look for Jalen to be my service rep. He explains things to me and tells me what has to be done and what can wait. Being a 76 yr old woman who knows nothing about ca to be my service rep. He explains things to me and tells me what has to be done and what can wait. Being a 76 yr old woman who knows nothing about cars, I appreciate his help. As far as I’m concerned he is the best. More

I have received remarkable assistance from purchase through service orchestrated by John Camilerri! He has gone above and beyond for me! Questions through direct text are answered immediately and sch through service orchestrated by John Camilerri! He has gone above and beyond for me! Questions through direct text are answered immediately and scheduling of all service handled personally by John. His commitment to me over the years as a customer is unmatched by any other salesman! I did not deal personally with anyone from service, finance, or management. He did it all! Go to John! You will not be disappointed as you pull away with your new vehicle! More

I had my Explorer in the collision shop it may have taken a little bit longer than expected but well worth the weight they did an excellent job as always and I would recommend this dealership to anyone looki a little bit longer than expected but well worth the weight they did an excellent job as always and I would recommend this dealership to anyone looking grate job to all the staff More

August 15, 2022 I took my 2018 ford escape to have repairs done. It was supposed to have the engine replaced. Since this was a manufacture malfunction ford was going to pay for. Everything went as fol repairs done. It was supposed to have the engine replaced. Since this was a manufacture malfunction ford was going to pay for. Everything went as followed. But on October 14 I receive a call from the shop stating one of their employees took the vehicle for a test drive to make sure it was running well. While on the test drive the vehicle was hit by another vehicle causing for the vehicle to be totaled. He suggested that i reached out to my insurance and let them know of the accident. My insurance was going to contact the dealer to figure out what the plan was. Varsity Ford is denying covering the cost because they feel like it was not their employee's fault. It has been 2 months that i have not had possession of the vehicle and now i am stuck without a vehicle and most likely higher insurance note. They are just not willing to be responsible for the damages caused while one of their employees was driving the vehicle. I would not recommend this dealer to anyone; their lack of responsibility is unacceptable. If they are not willing to take care of their costumers and actions, they should not be in business. More

I would like to express my thanks for service advisor Mr.Nathan Wivell, who is very responsibly, friendly and patiently service us. My old car had an issue to restart again after first time started. It Mr.Nathan Wivell, who is very responsibly, friendly and patiently service us. My old car had an issue to restart again after first time started. It is a strange issue. After we replaced the battery and starter, but it still not work. The service advisor Mr.Nathan Wivell is carefully listen us to describe the issue, Also, He pay a lots of attention and time to work together with technicians to find the problem and fixed the problem. I am really appreciated your excellent services, especially for Nate and technicians. I think that the Varsity Ford Dealer Repair Shop is a really good, and I will recommend it to all of my friends and colleague. More

I had an 8 am appointment and arrived prior to 8 am. After sitting in the waiting room for 3 hrs, I asked for a status on the warranty repair ( rear window of my Lariat not operating appropriately). After sitting in the waiting room for 3 hrs, I asked for a status on the warranty repair ( rear window of my Lariat not operating appropriately). My F150 hadn’t even been pulled into the service garage yet even though I arrived prior to 8 am and was the third vehicle in line when they opened the door. It was obvious to me that this was not a first come first serve situation and I was being discriminated against since I had not purchased the truck from Varsity ( as the Service rep who signed me in specifically asked if I had purchased my vehicle from Varsity ). I had bought the truck used from someone other than Varsity, but had purchased multiple vehicles from Varsity in the past. I can certainly understand a repair taking a long time, even days or weeks as was the case when Varsity repaired my 2012 F150 last year ( which I purchased new from them) - I spent thousands of $$ multiple times having Varsity repair the 2012 I left without getting the truck fixed and am thinking of going elsewhere in the future More

Had an unpleasant visit last week with service and voiced my dissatisfaction about it on this forum . In less then an hour I was contacted by Lance asking about my visit . He took the time to listen to my is my dissatisfaction about it on this forum . In less then an hour I was contacted by Lance asking about my visit . He took the time to listen to my issue and said he would get back with me after he did some checking on the issue . Lance got back to me and said that he was going to expedite the parts for me and he would call me when he had the parts in hand . He called me by the end of the week and we set up another service visit for Monday and I got everything taken care of . He even had my gas tank filled up for my troubles . Great job keep up the good work and thanks !!! More