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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,857 Reviews
Call Service Center (844) 517-0823

2,857 Reviews of Vera Cadillac - Service Center

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August 21, 2025

Made appointment 2 weeks out to drop off on Monday morning to have them only just look at car on Thursday afternoon while I was in rental car paying for it. What is the point of an appointment if it s More

by Ray
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gio
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August 20, 2025

Terrible service I will not be bringing my business to this location in the future More

by LOAISIGAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric , Chris A
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Aug 20, 2025 -

Vera Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Leo Pena Service Manager

August 20, 2025

Vera has a friendly staff, excellent service, reliable place that I always have my vehicle serviced at. More

by hollyys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
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Aug 20, 2025 -

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Cadillac. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

August 20, 2025

Necessary and enjoyable. The experience is always exceptional. Technician Anwar my service rep. Was phenomenal and made my appointment painless. More

by cehumesjr
Recommend Dealer
Yes
Employees Worked With
Anwar
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Aug 20, 2025 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

August 20, 2025

Regular Check up, oil change, tire rotation, wiper blades, etc. I dropped my vehicle off and waited in the lounge for a short period of time More

by cehumesjr
Recommend Dealer
Yes
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Aug 20, 2025 -

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

August 19, 2025

Vera Cadillac Sale & Service dept. Has an amazing system and treaded me with respect. Very helpful and received the service I asked for. 👍 More

by PERMITMANFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ramon
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Aug 19, 2025 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

August 18, 2025

Excellent dealer on the service is incredible my advisor Michael so professional and resolve my problem very fast I'm very satisfied and happy with the service I highly recommend it More

by Jlchavez49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service deparment
Report | Print
Aug 18, 2025 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

August 17, 2025

Fantastic vehicle, but the delivery process and the knowledge of the vehicle's systems was sub-par to say the least. The experience has been very unpleasent so far. More

by m_saraga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adi
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Aug 17, 2025 -

Vera Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gustavo Rodriguez Service Director

August 16, 2025

Amazing service. It was fast and always reliable. Service team was , as always, very trustworthy and professionals. More

by ANARSAHCHEZ63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovany Rubio
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Aug 16, 2025 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

August 15, 2025

The dealership is A1 and Carlo is the best! Would definitely recommend and will certainly be back myself. More

by JIM@FIU.EDU
Recommend Dealer
Yes
Employees Worked With
Carlos Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2025 -

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Cadillac. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

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