Victory Honda Michigan City

Service dept. lacked communication. Talked with 4. Brian, Angela, Dana, Dylan. Brian off Monday, Angela Mon a.m. thought seat problem. She left early. Talked to lacked communication. Talked with 4. Brian, Angela, Dana, Dylan. Brian off Monday, Angela Mon a.m. thought seat problem. She left early. Talked to Dana, wasn't familiar why car was there. Dylan finally when car was ready for pick up. Car was in for 1 new tire. More

I bought my last car here, got all of my service done here, and when I needed a new one, came right back here. In my opinion that’s the type of customer you want to take care of. I felt that the process here, and when I needed a new one, came right back here. In my opinion that’s the type of customer you want to take care of. I felt that the process was just more difficult than it needed to be. I got my car appraised and did the credit app on a Thursday, test drove and picked a car that night, my husband test drove it the next morning. The salesperson told me that they would be able to bring my paperwork and the car up to my work on Friday so I didn’t have to bring my kids up on Saturday. It was very difficult to get a response from her because they were busy. Ended up not getting done Friday. Had to come up Saturday with my children and was given the news that not only would my rate be different, I would not qualify for the 2 year bumper to bumper I was told the night before I would. I was noticeably aggravated, so they ended up giving me the warranty and getting a rate that was still higher than the night before, but I agreed to. Steven was super helpful and explained everything thoroughly and I appreciated that. The part that frustrated me the most was that the car wasn’t cleaned. I found wrappers wedged in between seats, ripped up paper in the seat back pockets, stains in the cup holders, stains on the trim pieces in the back, just honestly disgusting. I spent 2 hours cleaning it when I got home before putting anything in it. At his point I was so frustrated with the process, it wasn’t even worth calling to complain. I just wanted to be done. I completely understand the change over and the headaches that causes, but not properly cleaning a car someone is about to take home? Not cool. I will still come for service because I really like Dylan and Dana, but I won’t buy another car here again. More

Pleasant and helpful & noticed we'd been charged too much for something and got it changed for something and got it changed More

John helped me tremendously when my brother passed away. My brother purchased a CRV from them (at that time Bosak) the month before he passed. John was very fair with the return. Great person. I will always My brother purchased a CRV from them (at that time Bosak) the month before he passed. John was very fair with the return. Great person. I will always be greatful. Also, Jordan our sales rep was great. Made us feel comfortable and offered her services on any questions that may arise after we left. VERY customer oriented. Rachael was our closer. Even with a new system she expedited our paperwork efficiently and got us done as quickly as possible. You have a great team! More

Frustrating. Thought I had an appointment to get my oil changed in the AM and my car was not finished until afternoon. Thought I had an appointment to get my oil changed in the AM and my car was not finished until afternoon. More

The service help are wonderful. I feel treated as an equal and have total confidence and trust in what they say. Dylan is wonderful and always makes me feel welcome. Brian is very h I feel treated as an equal and have total confidence and trust in what they say. Dylan is wonderful and always makes me feel welcome. Brian is very helpful too. I have never beeb more impressed with a dealership. Hope things stay the same with Victory. More

They changed my oil and explained how everything was good with my car but I could use the radiator flushed which I agreed to. Also got my car washed. Everything went well. with my car but I could use the radiator flushed which I agreed to. Also got my car washed. Everything went well. More

Prompt courtesy service The dealership was very clean and the service writer was very pleasant the service writer was very pleasant More

Everyone is very friendly, the dealership is very clean. Dave was very good. And he was very professional when we were looking for a car. Dave was very good. And he was very professional when we were looking for a car. More

Amazing. We only get our vehicles from victory honda Alex always goes above and beyond to get us in vehicles. We only get our vehicles from victory honda Alex always goes above and beyond to get us in vehicles. More