Victory Lane Ford, Inc.

Informative about the condition of my car. Service was quick. Easy to make appointment. Employees all friendly. Service was quick. Easy to make appointment. Employees all friendly. More

I am very hesitant to write this review concerning Justin McKinney. However, considering my sixty years of dealing with the public, I am appalled by his demeanor. I overheard the telephone call he h Justin McKinney. However, considering my sixty years of dealing with the public, I am appalled by his demeanor. I overheard the telephone call he had with my wife and daughter.. His tone of voice; his accusatory statements appeared to be intentionally deceptive since he obviously did not have all the facts. Admittedly, he had not conferred with his salesman. Having served in command positions, I have participated in multiple supervisory training assignments, These programs often emphasize that true leadership fosters a positive attitude when dealing with people. His people management skills fell short of standard expectations by failing to show empathy and for his customers concerns, He was not an active listener and started the telephone call with a long tirade of criticism and accusations. He failed to consider their concerns rather than avoiding unnecessary tension. As a sales manager in a supervisor position, he should abide by the Golden Rule of Christianity “do to others what you would have them do to you”. I would describe his communication with my family was very negative and eroded trust. After following up with his salesman to obtain additional details, he said, “I’ll call you back.” We are still waiting for that call. More

Great experience, worked with me to get me in the vehicle I wanted. Will definitely work with them again I wanted. Will definitely work with them again More

Always an awesome experience! Expertise at its finest! In and out in no time! Customer for life! Expertise at its finest! In and out in no time! Customer for life! More

pleased with the service during oil change and tire rotation. the engine air filter was changed also after showing the dirty one to me. rotation. the engine air filter was changed also after showing the dirty one to me. More

everything went great everyone there is great to work with all the time super fast on service and recalls with all the time super fast on service and recalls More

Hassle free. Easy to deal with. No xxxxxxxxx. Thanks to Mason and Victory Ford Easy to deal with. No xxxxxxxxx. Thanks to Mason and Victory Ford More

It was Christmas Eve morning and I was going to go on vacation after Christmas i checked and it was close to time my oil needed changed. So I called early morning and Bill was able to fit me in right aw vacation after Christmas i checked and it was close to time my oil needed changed. So I called early morning and Bill was able to fit me in right away….i call that real good service!!! More

Victory Lane has been a part of our family for 20 yrs! They are very friendly and care personally for our satisfaction. Thank you to the staff at Quick Lane and of course Chris and his staff in the Servic They are very friendly and care personally for our satisfaction. Thank you to the staff at Quick Lane and of course Chris and his staff in the Service dept. More

I bought my Fusion at Victory Lane in 2019 after an accident totaled my car out... I made the purchase within an hour of going to the dealership. It was a very painless process and I have continued t accident totaled my car out... I made the purchase within an hour of going to the dealership. It was a very painless process and I have continued to have the car serviced there. I have always been very happy with the Quick Lane service. I ask a lot of questions and they are more than happy to discuss with me. They have helped me out in a pinch when I had tire trouble. I recently bought a set of tires and Mr. Wyatt was great to deal with. More