Victory Lane Ford, Inc. - Service Center
Litchfield, IL
99 Reviews of Victory Lane Ford, Inc. - Service Center
Everything and everyone was great I will be coming back for the next oil change thank you. for the next oil change thank you. More
Bright, clean appearance. I had no issues with getting what I needed when I visited the dealership. I had no issues with getting what I needed when I visited the dealership. More
This is the WORST DEALERSHIP and the WORST service experience I have ever had. I have to say the previous two were not good, but this takes the cake! Your "new" service guy scheduled a visit for our experience I have ever had. I have to say the previous two were not good, but this takes the cake! Your "new" service guy scheduled a visit for our mustang two weeks ago. Said the earliest he could get me in with his tech that knew about electronics in the car and scheduling the upgrades couldn't see me until 06-25 at 3pm. So, I waited and showed up only to find out I did not have an appt. Pushed me down to the "quick lube" for oil check and full inspection as we are getting ready for road trip. When he finally returned and I asked about working with his electronics guy to get the software upgrades scheduled, his response was I had to do it on my phone!? xxx!? You cannot tell me that a tech cannot do that with the computer in the car as well. Told me to GO BACK TO THE DEALER where I purchased it! xxx!??? DO YOU KNOW WHY IT WAS NOT BOUGHT AT VICTORY LANE!? BECAUSE YOUR SALESMAN DIDN'T WANT TO TAKE THE ORDER, TOLD ME TO GO HOME AND PLAY WITH THE CONFIGURATOR ONLINE AND NEVER FOLLOWED UP! ???? Really. I'm sure no one will read this or reply to it, as your dealership has lost all credibly and does not care about customers. WORTHLESS! We will not be back! More
Great guys, very polite and helpful. Service was quick and professionally handled, which I appreciated. Service was quick and professionally handled, which I appreciated. More
Was treated with courtesy while there to get the oil changed. It was done in a timely manner. changed. It was done in a timely manner. More
The guys are always great and do a great job. I have no complaints. Bill keeps everything going and does everything to help you. Very friendly service. I have no complaints. Bill keeps everything going and does everything to help you. Very friendly service. More
I have no complaints. All my questions were answered promptly and professional. I couldn’t have asked for better service All my questions were answered promptly and professional. I couldn’t have asked for better service More
Quick Lane always gets me right in and does a great job taking care of my vehicle. taking care of my vehicle. More
The service center gets a 2 because I took off work because they said they had no vehicle to loan me while Car was in shop. Used 3 hrs of vacation to make appointment that apparently the up load to the because they said they had no vehicle to loan me while Car was in shop. Used 3 hrs of vacation to make appointment that apparently the up load to the transmission was all ready done. How was that not in the system? They did give me a couple of shirts for not having a car for me and did check a couple things I was concerned about. Everyone was polite and very helpful. The 2 stars is because of wasting my time and using my vacation. More
Always great service and fast from start to finish! The guys behind the counter are always friendly and accommodating. The guys behind the counter are always friendly and accommodating. More