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Victory Lane Ford, Inc. - Service Center

Litchfield, IL

4.6
99 Reviews

99 Reviews of Victory Lane Ford, Inc. - Service Center

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July 05, 2025

Everything and everyone was great I will be coming back for the next oil change thank you. More

by terrymcdannald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Bright, clean appearance. I had no issues with getting what I needed when I visited the dealership. More

by CKGAEDE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

This is the WORST DEALERSHIP and the WORST service experience I have ever had. I have to say the previous two were not good, but this takes the cake! Your "new" service guy scheduled a visit for our More

by SHERRYBRUCE15
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Have no idea! The "new" guy in your service team that seems to be CLUELESS!
Jun 30, 2025 -

Victory Lane Ford, Inc. responded

We are sorry to hear about your experience at the dealership. Unfortunately, the programming that you had request couldn't be done at our dealership. The update requested was an over the air update that is done through Ford Pass. Your originating dealership has to set Ford Pass up for you to fully capitalize on that app. We apologize for any miscommunication you may have had with our writer. Our service and sales team try to accommodate each and every customer to the best of their ability.

June 25, 2025

Great guys, very polite and helpful. Service was quick and professionally handled, which I appreciated. More

by sequoia855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

Was treated with courtesy while there to get the oil changed. It was done in a timely manner. More

by Chall1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025

The guys are always great and do a great job. I have no complaints. Bill keeps everything going and does everything to help you. Very friendly service. More

by taylor1999camaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

I have no complaints. All my questions were answered promptly and professional. I couldn’t have asked for better service More

by LW3264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Zerrusen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2025

Quick Lane always gets me right in and does a great job taking care of my vehicle. More

by Summer69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2025

The service center gets a 2 because I took off work because they said they had no vehicle to loan me while Car was in shop. Used 3 hrs of vacation to make appointment that apparently the up load to the More

by taylor1999camaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2025

Always great service and fast from start to finish! The guys behind the counter are always friendly and accommodating. More

by DAWNMARK34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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