Victory Mazda San Leandro

Phay and his team are great! Very thorough, straightforward, and honest. They care about their customers and make sure they get the service they need. Very thorough, straightforward, and honest. They care about their customers and make sure they get the service they need. More

Service was good! Gian was professional, personable, efficient, knowledgeable. I appreciated Gian's clear advice regarding services to my car including recall, 50K se Gian was professional, personable, efficient, knowledgeable. I appreciated Gian's clear advice regarding services to my car including recall, 50K service, new tires, and replacement of lower control arms. He contacted me for approvals every step of the servicing. Waiting area and amenities were very good and staff was friendly. More

Overall good service. I had made an appointment specifying what services I needed done. I reached out on the day the service was supposed to be complete asking for an eta I had made an appointment specifying what services I needed done. I reached out on the day the service was supposed to be complete asking for an eta so I could be there in time to receive the vehicle. About 2 hours before the vehicle was supposed to be done, I got a call stating that they did not have the part in stock and it would need to stay in the shop another day. They were nice enough to provide a discount that covered Ubers to and from work while the car was in the shop. The only reason why I didn’t give 5/5 stars was because I wish they had checked to make sure they had all appropriate parts before giving me the initial estimated completion time. More

The employees are always very nice and helpful and explain any issue with me clearly. explain any issue with me clearly. More

If I could give this service department 10 stars I would! Excellent customer service and attention to detail. Most importantly, kept me informed throughout, explaining the repairs as well as the timeline fo Excellent customer service and attention to detail. Most importantly, kept me informed throughout, explaining the repairs as well as the timeline for completion. Immediately offered a loaner when it looked like the repairs would be longer than 1-day. More

Gian is both friendly and efficient - makes sure my car is in tip top shape. is in tip top shape. More

The team at Victory Mazda was fantastic. The recommended repairs saved me over 3k in what I was quoted by another mechanic. I was also told by other repair shops that the part I needed was b The recommended repairs saved me over 3k in what I was quoted by another mechanic. I was also told by other repair shops that the part I needed was back ordered by months and the Victory Mazda team had my car up and running within a week. On top of this they were very transparent and had excellent communication. This is my 3rd Mazda and Victory Mazda has me as a customer for life. More

Professional, On time, Solution focused, Detailed, Keep me informed throughout, Friendly, and Location easy access me informed throughout, Friendly, and Location easy access More

We had an excellent experience at Victory Mazda San Leandro. It has been our preferred dealership and will continue to be. Our sales representative was very attentive and made sure they met our needs. Leandro. It has been our preferred dealership and will continue to be. Our sales representative was very attentive and made sure they met our needs. More

I had appointment but waited for 6 minutes while he was talking on the phone. Over all the first oil service was completed in 2 hours as told. talking on the phone. Over all the first oil service was completed in 2 hours as told. More