Victory Mazda San Leandro - Service Center

Alex gave me a quiet office for the long wait, which I really appreciated. I’m hoping he resolved my tricky issues. really appreciated. I’m hoping he resolved my tricky issues. More

Great service once I arrived (although I had to wait at least 10 min since they were short-staffed). I was quoted an amount ($99) for an oil change over the phone, but was told it would be $148 once I arr least 10 min since they were short-staffed). I was quoted an amount ($99) for an oil change over the phone, but was told it would be $148 once I arrived. I did appreciate the intake worker respecting the coupons that I brought. I also appreciate the video of the multipoint inspection. More

The people in the service dept are all great to work with. They sincerely care about their customers and make sure the issues are resolved. with. They sincerely care about their customers and make sure the issues are resolved. More

Customer service is always above and beyond. Phay from the service and parts department, provides excellent communication. Phay from the service and parts department, provides excellent communication. More

The service I received in 5/13/25 was not done correctly: my Mazda 3 alignment was set to that of a CX-5. When Hamdi gave me the final paperwork & bill it included 2 colored printouts of the alignment ‘diagn my Mazda 3 alignment was set to that of a CX-5. When Hamdi gave me the final paperwork & bill it included 2 colored printouts of the alignment ‘diagnosis’ & adjustment. He didn’t take time to go over it slowly w/me nor did I look closely at it b4 leaving the service counter. If he & I had spent adequate time reviewing it, we would’ve realized the mechanic’s mistake (CX-5 vs Mazda3) and the alignment could’ve been corrected right then and there. This would’ve saved me the time & trouble of having to return several days later for a new appointment to get this problem fixed. I recommend that the service advisor thoroughly review all paperwork with the customer to make sure they understand & that their questions are answered. More

Great customer service! Hamdi, our service representative, made the experience easy and seamless. We will use Victory Mazda in San Leandro again. Hamdi, our service representative, made the experience easy and seamless. We will use Victory Mazda in San Leandro again. More

Great as usual. Knowledgeable, friendly, thorough and I always know I can trust the quality of the work. Knowledgeable, friendly, thorough and I always know I can trust the quality of the work. More

Phay was very helpful with my vehicle help me through the whole process walk me through the vehicle. I highly recommend victory Mazda whole process walk me through the vehicle. I highly recommend victory Mazda More

3 days to diagnose a dead cell in a battery. Seems like that should take less than a half hour. 2 days to get the battery replaced, very disappointing. Seems like that should take less than a half hour. 2 days to get the battery replaced, very disappointing. More

I’ve only owned 4 cars in my lifetime and 3 were bought new and all dealership services were zero ratings - Alex, Alvin and the whole team from start to finish at Mazda in San Leandro is the best possible new and all dealership services were zero ratings - Alex, Alvin and the whole team from start to finish at Mazda in San Leandro is the best possible scenario to getting my car serviced More