Victory Toyota Marietta - Service Center

Very badly managed. Have started going to Parkersburg Toyota and won’t refer anyone ever Have started going to Parkersburg Toyota and won’t refer anyone ever More

Up to date if truck needed oil change or not. Verified what system needed updated on truck Verified what system needed updated on truck More

Greeted by service department when dropping off Tundra for engine replacement rental vehicle 2025 Tacoma provided as Toyota promised, off to good start. Three days to complete not bad returned to dealersh for engine replacement rental vehicle 2025 Tacoma provided as Toyota promised, off to good start. Three days to complete not bad returned to dealership with rental greeted at service stated would bring vehicle around. Asked if they would go over and told yes but the serviceman looked at me when asked he said you have new engine a brand new engine. Well I wanted to know oil change mileage following new engine were air filters replaced just some explanation of moving forward following this service. I guess my expectations must be too much. Second time with less than expected customer service at Victory Toyota. Repairs and oil changes have been done well by mechanics just lacking service at check-in. Trying to work with local Toyota for services and new vehicles but not same service I get from Byers Subaru in Columbus or Zanesville Toyota. On second note tried to buy RAV4 last week and lack of inventory. Had to purchase elsewhere liked Ton in sales. More

on time and honest, no worries … service desk informed and professional ……gh gh gh gh and professional ……gh gh gh gh More

The key drop box was junk, I was on hold for a total of 45 min 2 times and hung up on twice. And they still didn’t complete the recalls 45 min 2 times and hung up on twice. And they still didn’t complete the recalls More

Excellent service and kind customer service. Kept me updated on status of vehicle and service was completed in a timely manner. Kept me updated on status of vehicle and service was completed in a timely manner. More

Service was decent just doesn’t have the family feel anymore. I feel like just a number to the company. anymore. I feel like just a number to the company. More

Been there several times about noise in right front area when applying brakes. My concern is this could be a saftey issue!!! I even insisted my brakes be replaced w/ "toyota band" even though they said th when applying brakes. My concern is this could be a saftey issue!!! I even insisted my brakes be replaced w/ "toyota band" even though they said they didn't need replaced yet. Brakes were great first couple of weeks then the petal was soft again. I can't afford the $200 checkup fee every time I come in & yet the issue does not get resolved. My wheel bearings were even replaced. But the noise is still there when applying the brakes. Also? When I call the dealership to speak with Service manager? It goes to Michegan. Like they really know what is going on with my car. Too many prius friends are not happy w/Victory!!! They are looking to go elsewhere. Big isn't always better!!! Big companies owning dealerships. More

Misleading and dishonest …. I plan to file a legal action on August 1. You have been notified. I plan to file a legal action on August 1. You have been notified. More

On time service. Very informative on the work that was performed. Follow up info e-mailed. Friendly atmosphere. Very informative on the work that was performed. Follow up info e-mailed. Friendly atmosphere. More