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Village Ford Inc
Dearborn, MI
91 Reviews
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Showing 91 reviews
March 13, 2026
I had a very disappointing experience with the service department at Village Ford and feel it’s important to share my experience with other customers. I scheduled a service appointment online regarding a department at Village Ford and feel it’s important to share my experience with other customers. I scheduled a service appointment online regarding an extra spare key and programming. The next day, Marissa from the service department called to discuss the issue. During that call, I explained the situation and she told me I could drop the vehicle off after hours if needed. At no point during that conversation was any diagnostic fee mentioned. After I dropped off the vehicle, Marissa later called me with a quote of $600 for a spare key and programming—$300 for the key and $300 for labor. I felt this price was extremely high, especially considering I was able to have the exact same service completed at another Ford dealership for $295 total. When I told her I would not be proceeding with the service and that I would come pick up my vehicle, I was surprised to learn that she refused to release my car unless I paid a $175 diagnostic fee. She claimed this fee had been discussed previously, which was not accurate. The only reason my vehicle was eventually released was because I requested to speak with a manager and mentioned that the phone conversation could be reviewed to confirm that no such fee had been explained. This experience felt very unprofessional and concerning. I believe the dealership ownership or partners may not be aware of how customers are being treated or how pricing is being handled within the service department. Transparency, fair pricing, and clear communication should be standard when dealing with customers. Unfortunately, this experience left a very negative impression, and I would encourage others to carefully confirm pricing and policies before leaving their vehicle with this service department More
by Sal 101
Employees Worked With
Marissa services representative
January 13, 2026
STAY AWAY! Scared to drive new vehicle after service. Very Poor Customer Service from Pete, service advisor. No communication unless prompted by me. Service adv Scared to drive new vehicle after service. Very Poor Customer Service from Pete, service advisor. No communication unless prompted by me. Service advisors are just as unprofessional as they dress. No QA/QC and attention to detail. Commercial 2025 F250 came back with more things broken/not working. Tire pressures were not correct after oil change and "inspection". Asked for it to be fixed. Was fixed the second time incorrectly. Passenger window will not stay up after they "fixed" it. I do not think premium syn oil was used as I requested and paid for. Brakes were replaced on my 2025 truck under warranty due to visual pitting. Why wasn't this found in my previous brake inspections at 5k and 10k? Brakes were replaced and I do not think there were done properly. I fear for my family safety based upon the blatant disregard for quality at Village Ford. I will be having repairs certified inspected by another dealer. I suggest you do to! More
by RichG78
Employees Worked With
Pete
September 03, 2025
No problems with the work done, but they did the rear brakes I only told them I wanted fronts,and added an oil change I didn't need. I got my car back dirty, Tires covered in mounting greese hand prints brakes I only told them I wanted fronts,and added an oil change I didn't need. I got my car back dirty, Tires covered in mounting greese hand prints everywhere. I spent 2,600 and was disappointed, poor form if you ask me. Everywhere I've ever gone they give you your car back clean. More
by scottmxxre
Employees Worked With
Jhon
May 07, 2025
Just purchased a 2025 Escape Hybrid from Village Ford. I've been a customer for close to forty years and have purchased many vehicles from them and have always used them for service. What can I say that h I've been a customer for close to forty years and have purchased many vehicles from them and have always used them for service. What can I say that hasn't already been said? This is THE best Ford dealership. Fantastic customer service, repairs done efficiently and correctly the first time, excellent and honest sales people and service advisors (Mark O'Bryant and Jim Burton for example). Also kudos to Ford Motor Company for taking care of their customers, including no charge for loaner vehicles and no charges for certain very expensive repairs even after warranty expiration. Highly recommended! More
by johnhall
Employees Worked With
Mark O'Bryant, Jim Burton
December 17, 2024
took my van ford transit for three repairs , they charged $ 195.00 per rep just to loot at them . one of the repair the back winshield the defrost dont work i was told there ia a short in the glass glass mus $ 195.00 per rep just to loot at them . one of the repair the back winshield the defrost dont work i was told there ia a short in the glass glass must be replaced for $900.00 so i took the van to a windshield shop they replaced the back winshield for $500.00 and gues what that was not the problem the defrost still does not WORK when i picked up the van the windshield light came on telling me its low on fluid and the driver side window was a one push button it does not work anymore i called the service person that took my order he acted like he is doing me a favor i have no idea how that happens ? i told him i did not have the 2 problems when i brought the van to you .. so now i am $500.00 in the lost coz he diagnosed the back windshield wrong ill NEVER GO BACK TO VILLAGE FORD More
by wissam
Employees Worked With
i think Pette
November 28, 2023
Excellent service before and after sale. Salesman quick response definitely a plus. Worth going out of your way to get more than your money worth. Salesman quick response definitely a plus. Worth going out of your way to get more than your money worth. More
by denisehalliburton
Employees Worked With
Joseph Celentino
