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Vision Chrysler Dodge Jeep Ram - Service Center
Rochester, NY
928 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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928 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center
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May 21, 2025
Nobody ever calls me or communicates. They just leave me without a car for days or weeks. Also, the phone number for the service area just goes to voicemail. Of course nobody calls back. They just leave me without a car for days or weeks. Also, the phone number for the service area just goes to voicemail. Of course nobody calls back. I finally had to call the sales area and make them go get someone to talk to me. The his was after multiple days of silence. More
by Cgeglia
Verified Customer
May 20, 2025
I brought my 2018 Jeep Wrangler in for service and I’m extremely satisfied with their attention to customer service, resolving the electrical problem in one day and communication was great. I would not he extremely satisfied with their attention to customer service, resolving the electrical problem in one day and communication was great. I would not hesitate to recommend them to anyone. Thank you! More
by Harthealing01
Employees Worked With
Luis Castro in Service was super helpful! 4 Stars!
May 16, 2025
I have bought 5 or 6 vehicles from this Vision dealership and have always counted on them to do the service. They have met or exceeded my expectations every time. Though there have been turnovers in both and have always counted on them to do the service. They have met or exceeded my expectations every time. Though there have been turnovers in both the sales and service departments, the same high quality is still available. More
by EYEDOKTR
May 13, 2025
I’ve been really impressed with very time I’ve been here for service. The staff seem knowledgeable and friendly. It’s usually quick and they’ve been very reasonable about the pricing. for service. The staff seem knowledgeable and friendly. It’s usually quick and they’ve been very reasonable about the pricing. More
by dbhunt27
Employees Worked With
May 07, 2025
My issue has not been resolved. The service dept doesn't know if they will be able to get a part to fix my vehicle, despite being the ones who replaced that part last year. My car i The service dept doesn't know if they will be able to get a part to fix my vehicle, despite being the ones who replaced that part last year. My car is basically a brick and not drivable. I could be months without a vehicle and have not received any communication from them about timelines. More
by vhgugger
May 07, 2025
I brought my truck in for a headlight repair. I was told at the time of drop-off on a Friday that the service would be covered under warranty. I was also told the part would arrive the next day. I was told at the time of drop-off on a Friday that the service would be covered under warranty. I was also told the part would arrive the next day. It did not arrive the next day, nor the following Monday. Having left my truck there for service I expected to receive a call to update me, which I did not get. I called myself to find out the part needed for service had still not arrived and would arrive days later. After finally completing the service, the dealership was expecting to charge me for the service even though at the time of initially dropping the vehicle off, Johnny told me it would be covered under warranty and that information would be placed into my file for reference. Failure on his part at multiple steps of communication More
by stefan.m.johnson
Employees Worked With
Johnny Gonzalez
May 06, 2025
Great deal, very friendly staff. Comfortable environment and everyone was helpful and tried to accommodate us. Comfortable environment and everyone was helpful and tried to accommodate us. More
by michellesmith4570
Employees Worked With
Cameron was very friendly and helped us get a great deal.
May 05, 2025
Professional and friendly The service was quick and the process was simple. He took the time to explain everything to me. All my questions were answered process was simple. He took the time to explain everything to me. All my questions were answered More
by Warning3000
Employees Worked With
Johnny?
