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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
980 Reviews

980 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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August 14, 2025

Joe Cicione was amazing to work with, very helpful and knowledgeable. My wife and I have bought 3 cars from Vision and will continue to be customers in the future. More

by CBECHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cicione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Venditti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 13, 2025

Ron Kyle and his service team are professional,courteous and always provide excellent service. Five star More

by Mian951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 12, 2025

Everyone in this dealership that I interacted with was great, especially my advisor Louis. He made me feel welcome. I've had a few phone conversations with him also. He always takes a moment out of his bu More

by Johnlanz
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis
Aug 12, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 07, 2025

Everyone is always so kind and helpful, made it my go to spot after having a reoccurring medical problem while there, and being cared for so quickly to get me on my way. Prices are reasonable, and I feel mo More

by Mdarling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
Aug 07, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 07, 2025

Luis was great! I tried to pick my car at 550..Luis had left my keys no one was at the desk? So after standing 10 minutes I went to the sales floor, asked a guy( Jo More

by mkkemt5858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue "Sway" Isaula
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis service advisor 5 star
August 06, 2025

Communication needs improvement. My vehicle was serviced, with the exception of intial diagnosis, I was not kept uodared on status of my vehicle. When my vehicle was initially suppos More

by doocherrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Aug 06, 2025 -

Vision Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 02, 2025

This dealership was very reliable and informative. I really appreciated the professionalism that they shown me as a customer. More

by smooth88t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 01, 2025

The service department was knowledgeable, accommodating and courteous. Communication from them to me while my vehicle was serviced was excellent. More

by ccollins12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Castro was the best
Aug 05, 2025 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 31, 2025

Found a dealership that takes pride in their customer service. Received VIP treatment from start to finish... More

by abooth1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Wallman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone at Service Desk
Jul 31, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 30, 2025

Lack of communication, to say the least , git charged for diag and got nothing on ro when vehicle was picked up. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
Jul 30, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Bill. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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