Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
981 Reviews
Call Service Center (585) 673-7826

981 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

Sort by
July 30, 2025

Lack of communication, to say the least , git charged for diag and got nothing on ro when vehicle was picked up. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
Report | Print
Jul 30, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Bill. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 30, 2025

Terrible communication from service rep. Vehicle was in shop for over 2 months; calls were not returned. Given a loaner with a check engine light on. Once my vehicle was finally fixed, it wo More

by katietraver1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny- service
Report | Print
Jul 30, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Katie. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

July 28, 2025

Luis was personable, knowledgeable, and understanding. He communicated updates in a timely manner and made sure everything met my expectations. More

by KLTORKELSEN
Recommend Dealer
Yes
Employees Worked With
Luis Castro
Report | Print
Jul 29, 2025 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 25, 2025

Walked in for an oil change and tire rotation and was completed in about an hour. Great service! More

by Jrigby23
Recommend Dealer
Yes
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Kyle
Report | Print
Jul 29, 2025 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 24, 2025

Nice people finance explain thoroughly thoroughly courteous two full tanks of gas it got me what I wanted More

by BIGMILLARDELLIS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Wallman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue "Sway" Isaula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 23, 2025

They have been doing a great job so far with the way they operate things More

by SHERROLD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 23, 2025

Friendly service and easy scheduling. The team makes sure to take great care of you More

by beckihunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cicione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily
Report | Print
Jul 23, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 23, 2025

Always have received great service with a friendly team at Vision Dodge. We've been going here for sales and service since it opened as Panorama Dodge many years ago. They are experts at servicing Dodge/ More

by mikeallentoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 20, 2025

Lucas and his team always provide great service and are pleasant to work with. Thank you! More

by rreif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Rigby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 19, 2025

People are polite and get you checked in immediately but I had to wait 3 hours before everything was completed. I needed a new tire. For one tire cost $250 way too much! More

by Debbiep5
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jul 19, 2025 -

Debbiep5 responded

I needed a new tire. For one tire cost $250, way too much for one tire especially when I have been a customer for six years. I had to wait 3 hours before the service was completed. However, service employees are very kind and respectful.

Jul 22, 2025 -

Vision Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

1
2
3
4
...
99