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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
981 Reviews
Call Service Center (585) 673-7826

981 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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July 19, 2025

Bad customer service, Noone returns phone calls, no updates on how your car is doing More

by jackkieq527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Dengal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 17, 2025

Quick routine service. Nice amenities. Friendly atmosphere. Ron is a valuable member of the crew. More

by CHRISMOORE8
Recommend Dealer
Yes
Employees Worked With
Ron Kyle
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Jul 17, 2025 -

CHRISMOORE8 responded

Keep up the great work

July 16, 2025

Good experience got a loaner var no hassel they took care of warrenty and got my jeep fixed in a timely mannor More

by Lorraine joris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis service advisor
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Jul 16, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 16, 2025

Fast service in the service center and quick turn around on the repairs. I had my truck back within a day. More

by Jdawg0587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 16, 2025

Fast, reliable service. But seems to have a problem making a mess of the engine compartment with spilled oil. This was at least the second time with two trucks that I’ve got More

by dzink24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Vision Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 15, 2025

Luis was very helpful and informative in the repair of my truck took me inside to talk to the mechanic helped the problem get resolved. More

by tonn123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jul 16, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 04, 2025

Great service center here. My service writer, Johnny, was super helpful and ready to answer any questions I had about recommended services. I've brought my Jeep Grand Cherokee More

by jimbo.lyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
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July 04, 2025

Ok service got my car on time I didn't have a spare tire when I bought the car and was promised a tire kit More

by anderson706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cicione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Rigby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis
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July 03, 2025

I have called Service Dept. to schedule appointment nobody answer phones. There is a robotic person by the name of Pam. left information no call back. I started a Chat that pers More

by PH
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 30, 2025

Overall great team A tom better than most dealerships I've been to. Good job guys More

by Jg32179
Recommend Dealer
Yes
Employees Worked With
LUIS
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Jul 01, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thanks so much for the great review! We appreciate your business!

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