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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
945 Reviews

945 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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March 05, 2025

My car has been in the shop for over a week with an electrical issue and no word from the dealership about what might be happening. Their communication about what is happening is lacking at best. More

by jkelliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
March 05, 2025

Service was great! Was in and out in under an hour. Everyone was friendly and helpful. More

by GUYTA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cicione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
March 04, 2025

A great team that worked with me to be able to afford to upgrade to a new truck More

by Dan R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
March 02, 2025

Prompt scheduling of the visit and prompt completion of the work. Delivered as promised. Thanks! More

by rdiraddo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
March 02, 2025

You now no longer honor the free oil changes that were part of the deal when we bought the truck new in 2017 this was a valuable part of the deal to us . Now we no longer feel loyal to this dealership be More

by Lulumoo6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
March 02, 2025

My experience was handled very well. Vision CDJR exceed my expectations. We will be bringing other vehicles that need service in the future More

by chauncee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

Joe was such a pleasure to work with! Top tier service. I had looked at a couple dealers closer to me (I’m based near Albany which is a few hours from Rochester)but couldn’t find someone More

by VALERIEO
Recommend Dealer
Yes
Employees Worked With
Joe Cicione
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Pleasure to deal with the service dept. . priced fairly and everything promised was done on time. More

by tar4311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
February 28, 2025

They are so helpful and pleasant and give me incredible peace of mind. My experiences with everyone there have been excellent. Cynthia is a real asset to their customer service and Frank is always super at More

by stephinny
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia in Customer Service, Frank Torres
February 27, 2025

Always have a great experience here! It's worth the dive across the city to get my Jeep serviced here. Thank you!! More

by agolden4470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
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