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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
945 Reviews

945 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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February 26, 2025

Repaired everything i asked except for left headlight which has no low beam. Service department still passed it gor an inspection. I made another appointment on March 1 to repair it. More of my time an More

by BLAKELY18
Service Time
Recommend Dealer
Yes
Employees Worked With
Frank Torres
February 22, 2025

Ridiculous expensive. .. No communication Never returned my calls or messages Will not be back and certainly won't purchase another vehicle there More

by cvial97
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with jim
February 21, 2025

The sales associate was very friendly,and helpful. Was very prompt in returning calls,and getting answers to any of my questions. The sales management was likewise pleasant to work with. More

by johntyler4750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt R.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew , Frank Torres
February 20, 2025

My technician was excellent. The work was done fast. They had to trouble a check engine light issue More

by bmitcht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Forman
February 19, 2025

I had a serious problem that was not created by me. It took at least 6 months to resolve it. The new person, Evan Bradoc, finally got to the bottom of it. He even called me to tell me how it would b More

by Debbiep5
Recommend Dealer
Yes
Employees Worked With
Evan Bradoc
February 18, 2025

Vision Dodge is one service department I never have to worry if I'm getting over charged or sold something I don't need right away. Keep up the great work. More

by Yosiahmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cicione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt R.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Garnish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny is one the best service writers in the business. Honest and trustworthy , Frank Torres, Omar Rosa
February 16, 2025

Polite,friendly, and they even gave me a $20 coupon for my oil change. In and out in 1 hour. More

by jmastrella1957
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
February 13, 2025

Impossible to get a hold of and customer service is less than great! They’ve had such a turn over since I originally bought my car and to say the least I will not be going back there once my lease is up. More

by deeg1085
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of names
February 11, 2025

Great experience getting new tires and an oil change. It was quick and easy and I appreciate their price matching on the set of tires they installed More

by jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
February 11, 2025

Customer service and car service excellent without issues and concerned about any other services needed More

by lizbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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