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Viti, Inc. - Service Center

Tiverton, RI

5.0
99 Reviews
Call Service Center (401) 352-6555

99 Reviews of Viti, Inc. - Service Center

Sort by
January 21, 2023

I have used Viti for service for 3 years now and they have been excellent. Sue is extremely helpful and accommodating and their work is always top notch. More

by Hunter1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue McDermott
Report | Print
Jan 23, 2023 -

Viti Mercedes-Benz responded

Hi Hunter1107, Thank you for this great review! We're so glad to hear Sue was able to provide such a great servicing experience for you. Thank you for choosing us for all this time! As always, if you ever have any other questions or concerns, feel free to call us at any time.

December 22, 2022

Had a last minute issue with a need for additive for my GLK 250 Bluetek. Service manager Tony took my call and told me to come in in the morning and they would take care of it. I arrived with no appointme More

by Timothy B Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony M
Report | Print
Dec 23, 2022 -

Viti Mercedes-Benz responded

Hi Timothy, Wow, thank you for this incredible review! We're thrilled to hear that Tony and the rest of our service team were able to provide a prompt and quality service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. Happy Holidays!

December 02, 2022

Danny Martinez is the Man! !!. Every single time , for service , repairs , any question or concerns are always answered with such professionalism . He cares and it shows. Thank More

by dacarrasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Martinez
Report | Print
Dec 02, 2022 -

Viti Mercedes-Benz responded

Hi dacarrasco, Wow, thank you for this amazing review! We're thrilled to hear that Danny is always able to provide such wonderful servicing experiences for you. Thank you for always choosing us! If you ever have any questions or concerns, please feel free to call us at any time. We look forward to servicing you again in the future!

September 22, 2022

We always bring our vehicles to Viti for service. Russell is excellent to work with, and our cars are always done on time, and cleaned too. We highly recommend Viti for Mercedes-Benz service and Ru More

by My Review
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Russell Machado
Report | Print
Sep 23, 2022 -

Viti Mercedes-Benz responded

Hello My Review, Thank you for this amazing feedback! We're so glad to hear that Russ and the rest of our service team are always able to provide such great experiences for you. Thank you for choosing us for all of your servicing needs! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

August 27, 2022

Susan in service is a pleasure to work with, always there for you when you need her, I’ll recommend her 100% if you really want great service. More

by ntavarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
Report | Print
Aug 29, 2022 -

Viti Mercedes-Benz responded

Hi ntavarez, Thank you for the glowing recommendation! We're very happy to hear that you always have such great experiences servicing your vehicle with Sue. If you ever have any other questions or concerns, please feel free to give us a call at any time. Sue and the rest of our team will be here whenever you need us!

March 28, 2022

Danny Martinez made sure my visit for service went smoothly and quickly. I was very happy and need to take care of a recall now on my ‘15 ML350 that I have failed to have done. More

by b340bus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Martinez
Report | Print
Mar 29, 2022 -

Viti Mercedes-Benz responded

Hi b340bus, Thank you for taking the time to leave this wonderful review for us! We're thrilled to hear that Danny and the rest of our service department were able to provide such a great service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

March 10, 2022

Wonderful service from Viti will always return they have the best service treat you with the most attention I will be back soon to purchase my next auto More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Andrews
Report | Print
Mar 11, 2022 -

Viti Mercedes-Benz responded

Hi Chris, Thank you for taking the time to leave this 5-star review for us! We greatly appreciate your feedback and are very glad to hear that you always have such a great experience with our service team. Whenever you are ready to purchase your next vehicle, give us a call any time! We look forward to seeing you again in the future.

February 24, 2022

Communication with service tech was outstanding. Called with a question about my wife's car and he returned my call with in minutes to answer my question to my satisfaction More

by adepaoli70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Andrews
Report | Print
Feb 25, 2022 -

Viti Mercedes-Benz responded

Hi adepaoli70, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that our service technician and the rest of our service team were able to provide such a great experience on your wife's car! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

February 16, 2022

I brought my GLE in for service and my expectations were completely exceeded. Ray Machado went above and beyond to both make me feel comfortable and deliver the best service. Thank you again! David Ferreira More

by Vanity3117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Machado
Report | Print
Feb 17, 2022 -

Viti Mercedes-Benz responded

Hi Vanity3117, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very glad to hear Ray and the rest of our service team were able to provide such a wonderful experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

February 02, 2022

Great experience - great staff, handled the whole process with the out most professionalism and courtesy More

by Delgist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Feb 08, 2022 -

Viti Mercedes-Benz responded

Hi Delgist, Thank you for the 5-star review! We greatly appreciate your feedback and are very glad to hear that you had such a wonderful experience with our team. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

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