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99 Reviews of Viti, Inc. - Service Center
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December 15, 2020
Russ provided a great recommendation for replacing tires on my wife’s car. This solution provided the most cost effective solution. Thank you for great service Russ and Viti. on my wife’s car. This solution provided the most cost effective solution. Thank you for great service Russ and Viti. More
by Sabutler1
Employees Worked With
Russ, Machado
December 11, 2020
Danny in service is a real pro, because of his Danny in service is a real pro, because of his professional approach and gets the job right the first time and on time- I will certainly purchase a Danny in service is a real pro, because of his professional approach and gets the job right the first time and on time- I will certainly purchase another vehicle at Viti again... More
by GDH
Employees Worked With
Bill Andrews
December 03, 2020
The Viti Service Dept. continues to amaze me on their commitment to Excellence and are unmatched in the New England marketplace..unlike no other Thankyou commitment to Excellence and are unmatched in the New England marketplace..unlike no other Thankyou More
by Joe
Employees Worked With
Russ Machado
November 28, 2020
I have been working with Viti since 2009. They have consistently been easy to work with, professional, accommodating and willing to go the extra mile. consistently been easy to work with, professional, accommodating and willing to go the extra mile. More
by aafidalgo
Employees Worked With
Doug Eccleston
November 21, 2020
As a new customer, I found the service department staff to be welcoming, accommodating, knowledgeable, and efficient. Russell provided the high quality service one would expect from a Mercedes Benz dealers to be welcoming, accommodating, knowledgeable, and efficient. Russell provided the high quality service one would expect from a Mercedes Benz dealership. More
by Bob
Employees Worked With
Russell
November 18, 2020
Good service- excellent quality and run very professionally. Very fast service. They provide me with a loaner car. They also picked up my car and dropped of the loaner. professionally. Very fast service. They provide me with a loaner car. They also picked up my car and dropped of the loaner. More
by Csherwin63
Employees Worked With
Rachel Baker
November 04, 2020
Years of experience have taught me that Sue McDermott and her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline station wagon that was never sold here. When we have a rare instance of needing a special part, Viti gets it from Germany in a couple of days with no hassle. With their help, unless I smash it up, it will probably be the last car I ever buy (sorry, Sales Department). ---> Nobody touches "Janis" except Viti. More
by birder
Employees Worked With
Susan McDermott
February 19, 2020
I was notified that my Mercedes should have the staring box bolts replaced. My experience with Vit service has always been excellent. A MR. Eccleston was as usual. Just one comment-When I got the report on box bolts replaced. My experience with Vit service has always been excellent. A MR. Eccleston was as usual. Just one comment-When I got the report on the align the report was more information than my cardiologist gives me. Thank you again More
by jharwood207
Employees Worked With
MR. ECCLESTON
June 09, 2019
Worse Mercedes Benz dealership I did go to Viti when I first got my Mercedes. Once I realized their service department rep was lying to me, I had to leave. He and I were the only tw I did go to Viti when I first got my Mercedes. Once I realized their service department rep was lying to me, I had to leave. He and I were the only two people in a conversation. He lied to his boss and changed the service record to support his story so it wouldn't look like he made a mistake. That mistake cost me over $500. When the Service manager realized what happened, he offered me a $250 service credit. A Service Credit? Really? From a company that lies to customers? I told them to keep it, I would never do business with them again. Very happy with Mercedes Benz of Westwood. More
by RBlaze
Employees Worked With
Not sure of the names involved
January 15, 2019
Customer Service Failure Called in to book a recall service appointment at Viti and was told I needed to show up in person and provide a photo ID (Driver's Lic) and registrati Called in to book a recall service appointment at Viti and was told I needed to show up in person and provide a photo ID (Driver's Lic) and registration to set up a customer profile. I was told this was Viti dealership policy. I responded that I had the recall notice from Mercedes and I could give them the VIN number so they could book an appointment for me. Despite the dealership having access to the Mercedes VIN database they insisted that I bring the car in and provide my license and registration before booking the appointment. I live 35 miles from the Viti dealership. I called another Mercedes dealership in the area and simply provided them my VIN number over the phone and they booked an appointment on the spot. (Less than 3 Minutes). Bottom line: Viti did not have any interest in servicing the recall. Result: I will be trading in my car by Q3 of 2019 and the other dealership that booked the recall repair just earned my business. The other dealership just earned my $40+ K in November 2019 plus future service. The recall is for the Tekata airbag so this is not exactly a trial mater. More
by recallserv
Employees Worked With
Rachel Baker
