Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

The Meaning Of Customer Service Upon arriving I was greated very warmy, I was asked the reason for my visit. I stated I had an appointment at 10:00, it was 9:40 when I arrived. The Upon arriving I was greated very warmy, I was asked the reason for my visit. I stated I had an appointment at 10:00, it was 9:40 when I arrived. Their response was no problem and asked what I needed. Told them I needed an oil change and a tire rotation and whatever else was needed at my mileage. The service rep told me a couple of things that might be needed, one was very expensive. I said if necessary then you have my approval. I then asked how long and was told at least 90 minutes, I had assumed 2 hours based on other dealerships. In about an hour and 45 minutes from the time I arrived, the service manager came and got me saying the truck was completed. They could have easily done the expensive service but they were honest and checked, then determined I didn't need that expensive service, this is honesty at it's best. This type of service makes me wish I lived here just so I could use this dealership. He then went above and beyond and recommended an excellent choice for lunch. There were two service reps that took care of me, one was Charles Armstrong, I didn't get the other gentleman's name. Both were professional and very helpful. Thank you Lithia Dodge of Las Cruces. Jack Lancaster 315-642-5717 More

I called to see if I could get an oil change on my early lunch break. Whomever answered said that would be fine there was no wait. I was greeted immediately and sat in the waiting room. 45 mins later a s lunch break. Whomever answered said that would be fine there was no wait. I was greeted immediately and sat in the waiting room. 45 mins later a salesperson came out and asked if I wanted to replace my filter. I said yes and I asked if they were almost done and he said yes, we just need to change the filter. After 1 hour and fifteen minutes I went out to the garage to find out the problem and what the hold up was. The gentleman went over to my truck which was still being worked on to talk to him. I was told it would be a few more minutes. Peter Vargas then entered the picture. He explained that they didn't have my air filter and he was sorry. I stated that I could understand that if I had brought in a Honda to a Dodge dealer, but since I brought my Dodge truck into a Dodge dealer that was unacceptable. He explained the reording process...and I stated I still feel it is unacceptable. I explained I was unhappy since the gentleman on the phone stated it would be fast, there was no wait and instead I was still there after 1.25 hours with my truck still in the air being worked on. Peter then stated he would immediately take me to my place of employment and would bring my truck to me later. He apologized profusely and was all ears on my complaints while he was driving. He is the epitomy of customer service. I did not have a good experience, but Peter let me know that he accepted the responsibility, apologized, and did what he could to make it right. I will come back to this dealership for maintenance, but only due to Peter Vargas professionalism and courtesy. Thank you Peter. More

Very friendly, positive and helpful. Willing to help get my dodge ram services quickly and correctly. Also willing to help with the logistics of getting to and from the service center while my vehicle was b my dodge ram services quickly and correctly. Also willing to help with the logistics of getting to and from the service center while my vehicle was being serviced. More

I took my car in for repair, there was a piece missing from my car. They insisted that it was not there when I dropped it off. I spoke with the GM Vince Armijo, he told me ( in so many words, that he did from my car. They insisted that it was not there when I dropped it off. I spoke with the GM Vince Armijo, he told me ( in so many words, that he did not take it . He was the only one that drove a vehicle like mine but he did not need that part). I think that was very poor choice of words and lack of customer service, it was like accusing me of lying and I was blaming him for taking it. I just thought it might be misplaced. This resulted in a shouting match in the main floor. (in which I stooped down to his level, and I am guilty of). I will NEVER do business with Lithia Again. They need to employ people with management experience and customer service skills. I cannot even give them one star. I am so disappointed in that dealership and the personal (Vince Armijo) they employ. More