Viva Ford

So I buy a brand new 2012 Ford Fusion SE from Viva Ford (5550 N. Desert Blvd). They offered to have my windows tinted as part of the purchase. I buy the car and take the car home. I brought it back a few d (5550 N. Desert Blvd). They offered to have my windows tinted as part of the purchase. I buy the car and take the car home. I brought it back a few days later so they can have the car windows tinted. They outsource the work to a local business. When I go back to pick up the car I find that the window tints have a lot of deficiencies. I asked the dealership to have them redone. A few days later I turned over the vehicle to have the tints redone. When I go back to pick up the vehicle for a second time, I notice deep, disgusting, long scratches on my back window! and the tints were still not done right! They refused to replace the window. Not only that, but they want ME to go to the local window tint business to get them redone. They are total scammers. A brand new car looks like trash because of them. They refuse to take responsibility like a bunch of crooked salespeople. Stay away from Viva Auto Group. They will never be honest with you. Their goal is to get you and and spit you out as quickly as possible. More

When the process first started the experience was great and so were the employees. However, that went downhill when it took over a week to get the contracts for our vehicle! We were told that our deal was and so were the employees. However, that went downhill when it took over a week to get the contracts for our vehicle! We were told that our deal was processed and that all we needed was to come in and get our paperwork.(Paco) This is when we were told that the deal was not closed and that loan was not approved yet. An est 3 days later the papers were finally signed and we were asked to bring our vehicle back in for an inspection and cleaning. The dealership had our vehicle for the entire day. 3 weeks had gone by and we called to check on our tags only to find out that no one had any clue as to what we were talking about. After 8 phone calls and speaking with 10 people we were told that they were going to look into it and call us back within 1-2 days ( This was with Manny the sales MGR). We never recieved a phone call back, we had left messages for the salesman(Robert)and he also never returned our calls. We finally had to call them about the problem yet again. We were told to bring the vehicle to the dealership to straighten everything out and that we would be taken care of before leaving. This would be fine but we found out that the vehicle was never sent for an inpection, that they had the truck that entire day just washing it, that the title/tags/registration had never been filed for, and that there was no staff available to do an inspection. Which means another 50 miles put on this vechile again to just have nothing done yet again! But this is all acceptable to them because they are going to make it all up with a free carwash and 5 gallons of gas! wooohoo! Way to go team! Overall this experience has been very exhausting, unsatisfactory to say the least, and very unprofessional on thier part! Unfortunatly, this nightmare is still not over considering after a little over month this vehicle still is not in our names, inspections, and etc is still not done. Crazy seeing that they have already cashed our down payment check and we are expected to pay a payment shortly for a vehicle that is still known to be owned by VIVA Ford! At this point I have contacted the GM and awaiting a return call... More

Do NOT trust their service department they don't care if they diagnose your vehicle wrong, they are only out to make money. They tried for 2 seconds to find out what was wrong and told us we had a seized e they diagnose your vehicle wrong, they are only out to make money. They tried for 2 seconds to find out what was wrong and told us we had a seized engine. It's not rocket science that if you can turn the crank shaft your motor DID NOT seize. They refused to refund their "hour of service" that I doubt they spent on my car. They were just looking to sell us another vehicle and didn't even try to find the problem. We found the problem ourselves once we got our car home and now it is running again. I wish we'd never set foot there- we told them our problem with them and they shrug their shoulders like they don't even care. The General Manager's response to our issue? Sorry I sell cars I don't fix them. Good job VIVA Ford you just lost a customer- We went across the street to Rudolph Chevrolet and were treated with respect and given a great deal. More

On 10-4-2011 at 1pm, I went to the service department and spoke to Gilbert Carbajal at Viva Ford (5550 N. Desert Blvd) El Paso, Texas . I wanted and oil change and inspection on my F150. He said it would be spoke to Gilbert Carbajal at Viva Ford (5550 N. Desert Blvd) El Paso, Texas . I wanted and oil change and inspection on my F150. He said it would be ready about 2:30. At 3pm, I returned to pick up the truck. IT WAS NOT READY! I waited until almost 5pm to pick up the truck. What's even worse is that I had a $76.08 credit with Viva. I took my truck in a couple of months ago to have the oxygen sensor replaced. They charged me and later found out that it was covered under warranty. They sent me a letter with the $76.08 credit. When I tried to use it, Gilbert Carbajal said he would need management approval. He returned and said that they would not give me the credit and would not return the letter. I think that it is a sad day when a company like Viva will sell their INTEGRITY as a company for $76.08. I have bought 3 vehicles from Viva in the past 4 years. This doesn't sound like a very good way to maintain a customer relation. More

I walked into dealership knowing exactly what I wanted. I was greeted and welcomed not like just another customer. They give each customer the special attention they need. My Viva Ford experience was absolut was greeted and welcomed not like just another customer. They give each customer the special attention they need. My Viva Ford experience was absolutely wonderful. The price they gave me for a 2010 For Raptor was incredible and it beat all other dealers in El Paso, Texas. The entire staff trested me with respect and everthing was done in a professional manner. If you need a new Ford, I personally recommend Viva Ford P.S. I LOVE MY NEW TRUCK More

Carla was very friendly and able to present options for customer care review I did not know I had. As a Sales person myself I love to see people do their job with passion and professionalism - in this case customer care review I did not know I had. As a Sales person myself I love to see people do their job with passion and professionalism - in this case, I believe it showed. Her follow-up call was friendly and useful, and made my overall experience with this particular dealer all the better. Thank you Carla for putting that extra care that shows and endears your customers to you. More

I would have never expected to be treated the way in which I was, especially after purchasing a $32,000 vehicle. This has totally ruined my new vehicle purchase experience. which I was, especially after purchasing a $32,000 vehicle. This has totally ruined my new vehicle purchase experience. More