Volkswagen Clear Lake

Great job Brought in for 60k service. Quick and courteous and done right. Great job. Gloria in service kept me informed and is no nonsense-highly recommend her Brought in for 60k service. Quick and courteous and done right. Great job. Gloria in service kept me informed and is no nonsense-highly recommend her. The service mgr Craig was helpful-he answered questions and explained the charges. More

Courtous, no surprises When I got there, I was immediately greeted and items I needed serviced were taken care of. I needed a hu cap, and Greg provided me the cost prior to When I got there, I was immediately greeted and items I needed serviced were taken care of. I needed a hu cap, and Greg provided me the cost prior to installing. More

Customer comfort and satisfaction is valued here I brought my car in for a recall. I set an appointment ahead of time. I was greeted cordially and assisted by Gloria who was thorough in explaining th I brought my car in for a recall. I set an appointment ahead of time. I was greeted cordially and assisted by Gloria who was thorough in explaining the process. I chose to wait instead of dropping off my car, and found the waiting area to be very comfortable. I was able to get some work done in the lobby which is very spacious with plenty of comfortable seating and coffee. Gloria made sure I was kept informed of the progress on my car and made sure I was taken care of when I closed out and left. I found my car to be clean and in tip top condition. Thank you Gloria and team! More

Buying a new VW bug. Very pleased.It was a long ordeal but the outcome was fair.Joe knew his VWs and explained every detail about my new beetle final edition. Very pleased.It was a long ordeal but the outcome was fair.Joe knew his VWs and explained every detail about my new beetle final edition. More

Good car buying experience Very pleasing and was very helpful by saleswoman Dixie who sought every moment to help customer with the purchase of the vehicle , many thanks and wil Very pleasing and was very helpful by saleswoman Dixie who sought every moment to help customer with the purchase of the vehicle , many thanks and will definitely come back for future purchases More

The people are Great, the products sold are not I had a good Service experience, only after the rude service woman passed me on to a nice gentleman who's name I don't remember. The vehicle I brought I had a good Service experience, only after the rude service woman passed me on to a nice gentleman who's name I don't remember. The vehicle I brought for service and bought this year is a poor excuse for a Volkswagen. In fact I hate it! More

Dead Battery I drive there after getting a jump. Gloria got me in and out in 2 hours! I needed a new battery and got a car wash! I drive there after getting a jump. Gloria got me in and out in 2 hours! I needed a new battery and got a car wash! More

Maintenance done on time Dropped my car for maintenance. Left t there all day, but shuttle driver was friendly, and pick up was smooth. Went well. Price was reasonable, I gues Dropped my car for maintenance. Left t there all day, but shuttle driver was friendly, and pick up was smooth. Went well. Price was reasonable, I guess. More

Dash board on my 2016 Tiguan had indicator warnings Even though I was delayed arriving at the service shop because of an accident by more than 30 minutes. They were able to examine the problem and get Even though I was delayed arriving at the service shop because of an accident by more than 30 minutes. They were able to examine the problem and get me into the schedule. The informed me about what was found causing the problem and the item was in stock, so I was back on the road that afternoon. More

What is customer service anymore? I will never I mean never buy anything, have anything serviced or go back on this lot. I bought a tiguan from this location last year. It is black w I will never I mean never buy anything, have anything serviced or go back on this lot. I bought a tiguan from this location last year. It is black with tented window, Which I paid more for because it had tinted windows. I went to have it inspected this year to get my plates renewed and it FAILED due to to dark of tint. The same tint that was on the car when I bought it and that they had inspected and PASSED. Yes you heard that right the same tint that they passed the previous year. When I went back to explain my problem to them they told me sorry nothing we can do we were bought out by a new company. Sure ok, but it is all the same people working here. The same "manager" of the service depart me. All the same. When I asked him what I was supposed to do he said and I quote" Don't know we didn't sell you the car." The car I bought at that exact location. He didn't care and didn't offer to help in anyway. So now I am out the cost to have the car retinted in the front two window and the extra I was charged when purchasing the vehicle Thank you for all the help VW of Clearlake. You just lost a customer and someone who used to rave on you for everything. More