Volkswagen Clear Lake

i bought my vw new beetle in december of 2009. from the salesperson to the service dept. i have found the dealership to be prefessional, low hassle and easy to work with. the scheduled service check ups we salesperson to the service dept. i have found the dealership to be prefessional, low hassle and easy to work with. the scheduled service check ups were a breeze, and they notified me by e mail of the upcoming service dates. i plan on buying another beetle in 2012. i would definately use this dealership again. More

Service manager quoted me $350 for a transmission flush, when I arrived he said I have a 1.9 liter engine, even though this model only came with the 2.0 engine, he then told me the flush would be $500 bec when I arrived he said I have a 1.9 liter engine, even though this model only came with the 2.0 engine, he then told me the flush would be $500 because I had a different transmission, again this model only came with one type of transmission, He offered a "discounted flush" at lower price, which did not include pulling pan and changing filter, a waste of money. Was hoping to find a honest dealer with fair prices, I guess that they are few, and far between. More

Have to wait day and a half for aproval from the Extended waranty company in order to start the work on my car. Maintenance service - brought my own oil, but they still atempted to charge me for the oil. I waranty company in order to start the work on my car. Maintenance service - brought my own oil, but they still atempted to charge me for the oil. In the maintenance service they should rotate the tires on the car, but they forgot to do so and took me 2 days to make them do it.... I'll not go back there! More

We were so taken for a ride at this place. From the general mgr. on down this place is so rotten you can smell it a mile away. We bought a car cash there but were promised some really expensive but nee general mgr. on down this place is so rotten you can smell it a mile away. We bought a car cash there but were promised some really expensive but needed repairs. They kept the car just long enough for our postdated check to clear then informed us that no repairs would be forthcoming. Never in my life. We stupidly put down all our available cash for the car so we are pretty much stuck with a dud. Stay away from these guys. Karma will take care of them and soon I think. More

I bought my 2009 CC from Clear Lake Volkswagen and I love it!!! It's by far the best car I've ever owned. They gave me a great deal and worked with me on financing because most of this was over the phone. Wh it!!! It's by far the best car I've ever owned. They gave me a great deal and worked with me on financing because most of this was over the phone. When I went to pick it up the car was ready to pick up everything was perfect. Clear lake volkswagen was a great car buying experience. More

AVOID THIS DEALERSHIP! I can't go into how much trouble this dealership has caused me in the past few months. They disassembled our car, the quote was too high, we had the car towed elsewhere. They did not this dealership has caused me in the past few months. They disassembled our car, the quote was too high, we had the car towed elsewhere. They did not reassemble correctly, left pieces off completely, never returned phone calls, lied to me when they did. My car suffered damage due to the missing pieces. I am currently disputing the charges with my credit card company. They said I lied about the missing pieces. HORRIBLE, HORRIBLE experience. How VW allows a dealership like this to remain open is way beyond me. They have horrible reviews on Better Business Bureau website too. My only hope is that anyone reading this never uses them. More

I am a gruff person that speaks very directly (clearly). I told, yes told, the Service Writer that I had had a bad experience with the dealership previously and was apprehensive about getting service there. I told, yes told, the Service Writer that I had had a bad experience with the dealership previously and was apprehensive about getting service there. I wanted to make sure there were no misunderstandings about what service I was to receive. I also stated that I had always gone to one of their competitors, DeMontrond VW, for service and had bought the car from that dealership. Apparently the man didn’t like my directness and stated that I should probably go back to DeMontrond. I closed my hood and got in my car to leave. Then I got out and went in to ask for the Service Mgr to state my case. He sent me to DeMontrond too, because I talked to him wrong as well (no cursing at anytime). They’re a sensitive bunch. I wonder how many other cars DeMontrond sells and services at the advice of their service group. After reading the other reviews on this site, I'm lucky I didn't leave my car there today. More

I brought my VW Phaeton fro maintainence at 38000 miles. I paid over $700 and took car home. Next day would not start or even jump start. I have towed to Clear Lake VW. It took 2 months and $6000 to "fix it I paid over $700 and took car home. Next day would not start or even jump start. I have towed to Clear Lake VW. It took 2 months and $6000 to "fix it". Now the cruise control is not working and thay declined to repair it. PLEASE PLEASE AVOID THIS DEALER AT ALL COSTS More

I originally brought my car into Clear Lake for a steering wheel noise. They told me it my tires making the noise and that the car needed new tires and alignment. The noise that I described was whe steering wheel noise. They told me it my tires making the noise and that the car needed new tires and alignment. The noise that I described was when the car was sitting still, nonetheless I changed all four tires and returned to Clear Lake VW for alignment and to have them check the steering noise that I described. The car was completed that day and returned with no resolution on the noise and the aligmnent was worse than when I brought it in. Took it back a third time to correct the alignment. Car was return to me again a day later no change, they told my Wife that the reason it was pulling to the right was the wind and the road. I took it in a fourth time and had a mechanic ride with me and finally confirm that there was a noise, and the alignment was still off. Got the car back after four days and the alignment is still off. The noise issue is fixed after 5 times, so I guess they will not get the alignment correct until the fifth time as well. Avoid this dealership at all cost, drive across town for service, service staff can be rude at times. I will not ever use this dealership again More