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Volkswagen Cypress

Houston , TX

1.4
131 Reviews

19550 Northwest Fwy

Houston , TX

77065

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Showing 131 reviews

July 23, 2025

Have had serveral terrible experiences with this dealership from sales to service. They lie to get you in the door, play games with pricing and leave you sitting for hours while they "discuss with t More

by TexasFamilyof5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Malinda
February 17, 2025

Worst experience anywhere with VW Cypress, especially with one of the service advisors: Gregory Johnson. They tried to deny my brake pad warranty and insisted that brakes do not have warranty. I was fort More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gregory Johnson
November 12, 2024

RUN! Not just from this dealership, from all Volkswagon products. I have a 2024 Volkswagen atlas. It has had infotainment issues since the day I bought it More

by Magnoliamarie
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All
October 11, 2024

I am a senior and buy a new vehicle every year. Sometimes two a year if my wife wants a new one also. First, I recommend you call their main phone number and experience your call going to a voicema More

by Senior Buyer
Recommend Dealer
No
Employees Worked With
sales
September 16, 2024

Yes, If I could give a negative star response, I would (Google will not let you post zero stars). Where to begin with the dishonest, unethical, and unprofessional salesman and some of the managers I tried More

by Scott P.
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
...too many interactions to list all in this little box
August 07, 2024

Scheduled service on Saturday to replace a tire, oil change and get state inspection before my daughter heads out of state to college. i only came to the dealership because they said they would do all More

by Kam70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Agular
May 14, 2024

I originally made a comment after a stressful sale after leaving the dealership with my husband after speaking with VW finance Kathy was very helpful still have not received a call from the dealership. We a More

by KennethS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian
February 27, 2024

Insisted I had to take delivery TODAY. And pay. Then the car wasn't ready. Went back Monday for more lies and the price jumped $2500. The way to tell if this dealer is lying is whenever t More

by T.kelley62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cove, B.williams
Feb 27, 2024 -

T.kelley62 responded

What do y'all say?

January 10, 2024

This place is a scam! !! Took my Volkswagon Atlas in to have a new battery programmed. Willy Velasquez, in the service department had me pay him 50$ thru Zell because I al More

by Vsooter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willy Valasquez, Bj Jones, Service Manager
November 05, 2023

About a month ago I purchase a new 2023 Taos for my wife to drive our grandchildren around. We are very happy with the car; however, the salesman at VW Cypress (Mr. Oliver Johnson) included in the Purchase More

by landaezf
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Oliver Jonhson
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