Volkswagen of Akron - Service Center

Emily and Brittany handled my service request without issue and per my instructions. Work was performed well and without a mess (fuel pump recall.) issue and per my instructions. Work was performed well and without a mess (fuel pump recall.) More

Relocated from Phoenix and connected by my AZ dealership. Most excellent service! Kind empathetic professional knowledgeable. Much appreciated, will return and will recommend. I’m overwhelmed by the sincere Most excellent service! Kind empathetic professional knowledgeable. Much appreciated, will return and will recommend. I’m overwhelmed by the sincere kind regard. Thank you (you know who you are) most sincerely! More

Friendly staff that listened and understood our needs. They diagnosed and fixed the problem. They offered a rental car, as our wait for a part would take a couple weeks. Repaired the car quickly once part They diagnosed and fixed the problem. They offered a rental car, as our wait for a part would take a couple weeks. Repaired the car quickly once part came in. It's a small dealership but waiting room is nice enough. I would take my VW back for service, and I'd feel comfortable buying from VW of Akron. I would recommend. More

The dealership was clean, welcoming and well organized. Staff were friendly and approachable. I felt very comfortable at the dealership. Brittany was especially incredible. She kept me informed, she was al Staff were friendly and approachable. I felt very comfortable at the dealership. Brittany was especially incredible. She kept me informed, she was always willing to help and was understanding of my concerns. She was prompt with her responses, never made me feel like a burden and always provided exceptional service. The techs were well spoken in videos and I felt at ease with the diagnosis. Brittany’s attention to detail and coordination with her team was evident in the smooth service I received. I was also grateful for the porter that picked up and delivered my vehicle as I was unable to do so. This department went above and beyond and is the ONLY VW dealership I will ever go to. I genuinely cannot say enough positive things or show enough appreciation to Brittany and the team. More

Awesome Experience from making the apt, to checking in, to service car, and pick up. Emily was organized. A clear communicator and organized in each detail. Truly appreciate a the focus on client! Thanks! to service car, and pick up. Emily was organized. A clear communicator and organized in each detail. Truly appreciate a the focus on client! Thanks! More

It was easy to schedule an appointment. The advisors are friendly. Quality of work was top notch. The advisors are friendly. Quality of work was top notch. More

Excellent Service, great Staff and excellent repairs. I love the auto dealership and how clean it is. I love the auto dealership and how clean it is. More

Everyone was friendly and the service was quick. I was given updates as the did the work. I was given updates as the did the work. More

I needed a new battery, had an upcoming oil change due. I just went ahead and got them both done while I was there. Brittney provided service immediately. I just went ahead and got them both done while I was there. Brittney provided service immediately. More

I came in for an Oil change and I wanted a quote for a repair to be made to my sun shade. The rep who helped me forgot about it... Then I reminded her after she brought me my receipt, she then looked up t repair to be made to my sun shade. The rep who helped me forgot about it... Then I reminded her after she brought me my receipt, she then looked up the part in her computer and said it would be thousands of dollars to fix and that I should go to a body shop.. Seriously? I made an appointment with a VW dealer in Streetsboro, and they said they would be happy to look at it and assured me that it would not cost thousands of dollars. Even if it did cost 1K I would of paid to of had it done. I will not be going back to VW of Akron, they don't have any customer service. More