Volkswagen of Alamo Heights

Bait and switch. Brought new 2012 Jetta Sportwagen at a different dealer. Recently in for a check and tire rotation at 6 months, & 6400 miles. Mechanic claimed to find a clutch wear problem. After firs different dealer. Recently in for a check and tire rotation at 6 months, & 6400 miles. Mechanic claimed to find a clutch wear problem. After first assuring it was warranty work and would be done in one day, he left message on answer phone to say a certain clutch part showed excessive wear and would not be covered-- instead it would cost me over $1500 and I was to wait 2 weeks for parts! This is a new car that was examined by dealer service depts. 3 times since delivery in Sept., 2011. I found other complaints about this dealership and advise everyone to go elsewhere for a new or used VW of for service. Dealer is known as Rod East VW and also Freedom VW. Stay away. My grievance is now with VW of North America. More

We bought two new cars (Tiguan and Golf R) from Rod East VW. Everyone from the sales manager (Luis) to our sales person (Mario) and the finance manager (Richard) were extremely friendly and professional. Th VW. Everyone from the sales manager (Luis) to our sales person (Mario) and the finance manager (Richard) were extremely friendly and professional. They gave us a great deal, and we could not have asked for better service from start to finish. I have bought a dozen cars, and this was easily the best sales experience I have had. I highly recommend them to anyone in Texas looking for a VW. More

got certified car and found out a few weeks later that the tires were rotted. they said they would not fix it even tough certified. did not seem to care obout selling a car with life saftey issues. the 11 the tires were rotted. they said they would not fix it even tough certified. did not seem to care obout selling a car with life saftey issues. the 112 point check to become certified says the tires are checked. the sales manager said i should have check the tires before i bought it. i guess you have to do your own 112 point check, they don't! Poor dealership,certified pre-owned buyers go to some one else. More

I live in Austin, there are two dealerships here; both rude and difficult. Lori was easy to work with, had great follow through and therefore, I drove to San Antonio to purchase my Jetta. rude and difficult. Lori was easy to work with, had great follow through and therefore, I drove to San Antonio to purchase my Jetta. More

It was a good experience to use the technology to gather all the information to make a decision. The negotiation was easy and overall i fell satisfied with the transaction. all the information to make a decision. The negotiation was easy and overall i fell satisfied with the transaction. More

Rod East had the right car with the right colors, especially the interior. Everyone at Rod East treated us with as friends and with respect. They worked with us to make the purchase of our new Touare especially the interior. Everyone at Rod East treated us with as friends and with respect. They worked with us to make the purchase of our new Touareg a pleasant experience. We paid more for the same car at Rod East as they had the right colors and treated us so well. More

I had a great experience dealing with this dealership. I read several reviews on Google tha made me hesitate a little. However once I spoke to Lori and Daniel my fears were squelched. I think the dealership read several reviews on Google tha made me hesitate a little. However once I spoke to Lori and Daniel my fears were squelched. I think the dealership could also use a little bit of additional parking. More

Very pleasant experience and will definitely buy my next car here also. The service I have received after the purchase has also been very exceptional. The car was delivered as promised and at the price that car here also. The service I have received after the purchase has also been very exceptional. The car was delivered as promised and at the price that was quoted. Everyone at the dealership was friendly and courteous. A professional atmosphere at all levels of service. More

Very Very disappointed in the quality of Used vehicles at Rod East. They do not give their vehicles a thorough evaluation before putting them for sale. DO NOT BUY A USED CAR FROM THESE GUYS! They will lie Rod East. They do not give their vehicles a thorough evaluation before putting them for sale. DO NOT BUY A USED CAR FROM THESE GUYS! They will lie to your FACE about the quality of the vehicle just to get you to buy it. Once you leave with the car and you find out that its not the way they portrayed and your out an additional $1000.00 in repairs, they shrug their shoulders and don't really care. If I had to do it all over again, I would have bought from carmax! More

Our car buying Experience started from the internet, and ended at the dealership signing papers. We live about 30 minutes from the dealership and we found it easier to do everything over the phone and inte ended at the dealership signing papers. We live about 30 minutes from the dealership and we found it easier to do everything over the phone and internet. Even though it was done this way not a bit of service was sacraficed. Gave lowest price from the get go. Overall experience was fantasic and would highly recommend. More