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Volkswagen of Little Rock
Little Rock, AR
60 Reviews
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Volkswagen of Little Rock team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Volkswagen of Little Rock goes above and beyond the average dealership to provide North Little Rock, Benton, Bryant and Conway drivers with a modernly efficient, classically enjoyable experience. Whether you're from Little Rock looking to find a new Volkswagen model, or you're looking to get your vehicle serviced, the Volkswagen of Little Rock team can help!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 60 reviews
Verified Customer
May 12, 2025
Horrible. At 3,000 miles I noticed a tire defect. After another 500 to 1000 miles the same tire developed the same issue in another spot. I had to go there f At 3,000 miles I noticed a tire defect. After another 500 to 1000 miles the same tire developed the same issue in another spot. I had to go there for a recall and showed them the tire. After looking they said they ordered me a new one and would call me. I never receive a call. I contacted them and no one would return my call. Finally after numerous attempts they said that it was road hazard. I went to several tire companies in my area, who all said it is a defective tire and that I should hire an attorney. I was also told by VW that it was not dangerous. Was told by locals if it blew it would cause me to merge into oncoming traffic. They offered to put this tire on the back for me free of charge until I can get a new one. Most horrible experience that I have ever had with a dealership. More
by debcraig
Employees Worked With
Paul Cook,, Ian Bing
May 11, 2025
The dealership is great, however the service center majorly lacks. It shouldn't take 4 hours to do an oil change majorly lacks. It shouldn't take 4 hours to do an oil change More
by cassandra.l.brown15
Employees Worked With
May 11, 2025
The dealership offered good service for oil service. After discovering low tire tread, they were quick to order the replacement tires and had them placed in a timely fashion. After discovering low tire tread, they were quick to order the replacement tires and had them placed in a timely fashion. More
by MMALIK1519
Employees Worked With
Andrew
May 10, 2025
Very helpful - great customer service from Caleb! Shuttle driver was very good as well. I would go again Shuttle driver was very good as well. I would go again More
by calliecburns
May 09, 2025
They said it will take 4 days before dropping the vehicle, but took 4 weeks to complete the service and return it. This is not the first time and same happened earlier. Very poor customer service vehicle, but took 4 weeks to complete the service and return it. This is not the first time and same happened earlier. Very poor customer service More
by BANDE0
Employees Worked With
Don't remember
May 09, 2025
Service was okay had a small issue with parts on being informed that my car needed to be there at dealership to program my car after i ordered a key..but had problem with tow company and service dept fixe informed that my car needed to be there at dealership to program my car after i ordered a key..but had problem with tow company and service dept fixed all and did a factory recall...wish it would not have taken the length of time but all in all service dept seems to have did a good job on my VW More
by Charles Queen
Employees Worked With
Taled to so many idk who gets credit and whom doesn't
