Volkswagen of Little Rock - Service Center

Jim was great from beginning greeting me at my door and getting my mom and I to shuttle for shopping while I got my Defender serviced. Jarrod was very nice shuttling us and getting us back to the dealershi getting my mom and I to shuttle for shopping while I got my Defender serviced. Jarrod was very nice shuttling us and getting us back to the dealership. Wonderful experience at Land Rover of Little Rock! The snacks and drinks were very much appreciated as well. More

They called me back promptly and handled the service timely. They were courteous and attentive. timely. They were courteous and attentive. More

Horrible. At 3,000 miles I noticed a tire defect. After another 500 to 1000 miles the same tire developed the same issue in another spot. I had to go there f At 3,000 miles I noticed a tire defect. After another 500 to 1000 miles the same tire developed the same issue in another spot. I had to go there for a recall and showed them the tire. After looking they said they ordered me a new one and would call me. I never receive a call. I contacted them and no one would return my call. Finally after numerous attempts they said that it was road hazard. I went to several tire companies in my area, who all said it is a defective tire and that I should hire an attorney. I was also told by VW that it was not dangerous. Was told by locals if it blew it would cause me to merge into oncoming traffic. They offered to put this tire on the back for me free of charge until I can get a new one. Most horrible experience that I have ever had with a dealership. More

The dealership is great, however the service center majorly lacks. It shouldn't take 4 hours to do an oil change majorly lacks. It shouldn't take 4 hours to do an oil change More

The dealership offered good service for oil service. After discovering low tire tread, they were quick to order the replacement tires and had them placed in a timely fashion. After discovering low tire tread, they were quick to order the replacement tires and had them placed in a timely fashion. More

They performed my service quickly. They kept me informed at all times. I’d recommend them. They kept me informed at all times. I’d recommend them. More

I did not have to wait for service. The customer service person was thoughtful and kind. The customer service person was thoughtful and kind. More

Very helpful - great customer service from Caleb! Shuttle driver was very good as well. I would go again Shuttle driver was very good as well. I would go again More

They said it will take 4 days before dropping the vehicle, but took 4 weeks to complete the service and return it. This is not the first time and same happened earlier. Very poor customer service vehicle, but took 4 weeks to complete the service and return it. This is not the first time and same happened earlier. Very poor customer service More

Service was okay had a small issue with parts on being informed that my car needed to be there at dealership to program my car after i ordered a key..but had problem with tow company and service dept fixe informed that my car needed to be there at dealership to program my car after i ordered a key..but had problem with tow company and service dept fixed all and did a factory recall...wish it would not have taken the length of time but all in all service dept seems to have did a good job on my VW More