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Volkswagen of Little Rock - Service Center

Little Rock, AR

4.0
26 Reviews

26 Reviews of Volkswagen of Little Rock - Service Center

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May 13, 2025

Jim was great from beginning greeting me at my door and getting my mom and I to shuttle for shopping while I got my Defender serviced. Jarrod was very nice shuttling us and getting us back to the dealershi More

by dorrohamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Evans
May 12, 2025

They called me back promptly and handled the service timely. They were courteous and attentive. More

by AYSEPAYDAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Michelle.
May 12, 2025

Horrible. At 3,000 miles I noticed a tire defect. After another 500 to 1000 miles the same tire developed the same issue in another spot. I had to go there f More

by debcraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Bing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Cook,
May 11, 2025

The dealership is great, however the service center majorly lacks. It shouldn't take 4 hours to do an oil change More

by cassandra.l.brown15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bennie Hazen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025

The dealership offered good service for oil service. After discovering low tire tread, they were quick to order the replacement tires and had them placed in a timely fashion. More

by MMALIK1519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
May 11, 2025

They performed my service quickly. They kept me informed at all times. I’d recommend them. More

by EFIGARSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N.A.
May 10, 2025

I did not have to wait for service. The customer service person was thoughtful and kind. More

by Diane-h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department. I don't know his name.
May 10, 2025

Very helpful - great customer service from Caleb! Shuttle driver was very good as well. I would go again More

by calliecburns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tre' Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb
May 09, 2025

They said it will take 4 days before dropping the vehicle, but took 4 weeks to complete the service and return it. This is not the first time and same happened earlier. Very poor customer service More

by BANDE0
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
May 09, 2025

Service was okay had a small issue with parts on being informed that my car needed to be there at dealership to program my car after i ordered a key..but had problem with tow company and service dept fixe More

by Charles Queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taled to so many idk who gets credit and whom doesn't
1