Volkswagen of Oakland - Service Center

Today, I was at the VW dealer, and the person behind the desk, I believe her name was Tarran, was very helpful and professional. I had a great experience with them. Just wanted to say thank you. desk, I believe her name was Tarran, was very helpful and professional. I had a great experience with them. Just wanted to say thank you. More

Extremely friendly and knowledgeable Process was pleasant and fairly quick. Feel very comfortable that my car is as they say. pleasant and fairly quick. Feel very comfortable that my car is as they say. More

Customer Service is poor Let me do you a favor by not buying a car from this location. I had no *real* issues with this dealership until the sunroof that was installed in my c Let me do you a favor by not buying a car from this location. I had no *real* issues with this dealership until the sunroof that was installed in my car was literally pulled out by the dryer in a car wash. After a handful of phone calls/research, it turned out VW of Oakland contracted with a third-party installer for an aftermarket product. Having said this, there was a safety recall goes back to 2011 and according to the manufacturer, I was never notified by VW of Oakland. When I called VW of Oakland of what had happened, they expressed zero empathy. Instead, the owner of the dealership became defensive and hung up the phone on me when all i wanted was him to help me identify that installer, who was probably under more of a primary obligation to provide me with notice that there was a safety recall 9 years ago. I don't think it's right for the dealership to take the position that they share no responsibility to ensure that in those situations where they coordinated the installation of these sunroofs as a sales incentive, they too had a responsibility to make sure the manufacturer had a way to connect with the end user in case of a recall or similar issue. Take this information as you see fit, but do yourself a favor and be cautious of when a salesman offers to throw in a sunroof!!! More

Excellent & Friendly staff ! Went in for service my visit was quick and smooth everyone was so friendly and I was greeted by everyone I saw. GOOD JOB STAFF !! Went in for service my visit was quick and smooth everyone was so friendly and I was greeted by everyone I saw. GOOD JOB STAFF !! More

Great service! Love the service that they provided. Honest and know exactly what they doing with a reasonable cost. I will definitely take my car In for all service Love the service that they provided. Honest and know exactly what they doing with a reasonable cost. I will definitely take my car In for all services and continue to do business with VW Oakland. More

VWLover Bo I bought my car here a few years back at a great price and had all my service done here. Always on time and the staff is wonderful and friendly. Highl I bought my car here a few years back at a great price and had all my service done here. Always on time and the staff is wonderful and friendly. Highly recommended. More

Great staff and clean facility! Worked with both sales and service, can say it was a great customer service experience. All questions were answered from car tech to car maintenance. Worked with both sales and service, can say it was a great customer service experience. All questions were answered from car tech to car maintenance. Greeted very kindly by many staff members, this business lived up to their motto "WOW"! More

Great job Had a great experience at vw I really appreciate the hard working employees that help me with my car I would highly recommend vw for anyone who’s gett Had a great experience at vw I really appreciate the hard working employees that help me with my car I would highly recommend vw for anyone who’s getting their vw serviced More

Very friendly staffs. Took my car for its first service and greeted by Bryant Arnold. He was very courteous and friendly. Work was excellent and on time as promise. Highly Took my car for its first service and greeted by Bryant Arnold. He was very courteous and friendly. Work was excellent and on time as promise. Highly recommend this dealer. More

great service Easy to set up a time to get service done. Loyd was very courteous and explained the service in detail so that I understood what was being done on my Easy to set up a time to get service done. Loyd was very courteous and explained the service in detail so that I understood what was being done on my car. More