Reason for Visit: Service
I recommend this dealer: No
My Review of Volkswagen of Valencia:
We bought a new 2003 VW Jetta at this dealer. The service is HORRIBLE, when you call the service dept. (no matter who you talk to) they are rude, unhelpful, but very eager to "get your car in asap". Their major 30,000 and 60,000 miles $400 service is a complete rip off. Even Jiffy Lube offers the same for $40.
We also bought the extended warranty (8 years / 100,000 miles) at the time of purchase. We called to take the car for service. The car now (Aug. 2006)has more than 50,000 miles. The dealer does not want to grant the repairs stating the car has more than the original manufacturer's warranty. We mentioned the extended warranty we bought to what they said. We destroy the records after one year, look for your extended warranty contract and bring it in for us to review it". What? Yes, just like you read it.
The service is so bad that Volkswagen headquartes have called people in this town (Valencia) surveying the dealer. Not long after, almost the complete staff was replaced, but the bad and rip off fees service still as horrendous as it was before. Like someone once told me; "the fish stinks from the head".
I would strongly recommend not to EVER buy from them.
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