Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Volvo Cars Fredericksburg - Service Center
Fredericksburg, VA
5 Reviews
5 Reviews of Volvo Cars Fredericksburg - Service Center
Sort by
November 27, 2024
Had a horrible experience bringing my car in for 60,000 miles service. I left with a cut vacuum hose, a broken battery cover and was told I did not have an accessory battery.. I was also up charged to the miles service. I left with a cut vacuum hose, a broken battery cover and was told I did not have an accessory battery.. I was also up charged to the tune of $1700 which I now know I didn’t need any of what they suggested, but I thought they were honest which I came to believe was not true. I had to take my car back three times for them to get things right. When I spoke with the manager, he offered me an oil change for my troubles. That was insulting . I went to Volvo specifically because they specialize in Volvos. All I can say is stay away. More
by Tremor66
Employees Worked With
Miguel
June 09, 2022
Mike Holmes, setvice manager is great. He always goes out of his way to help before and after the sale. On June 9th I came to for service and it was a nice experience. Mike treats you He always goes out of his way to help before and after the sale. On June 9th I came to for service and it was a nice experience. Mike treats you like a valued customer. Thank you for everything! More
by caroleleewatkins
Employees Worked With
Mike Holmes
September 17, 2020
Mrs.GeGe in the Volvo service department is great. Very helpful, friendly and also knowledgeable. I would recommend customer to personally ask for her each visit she’s great. helpful, friendly and also knowledgeable. I would recommend customer to personally ask for her each visit she’s great. More
by twhite9710
Employees Worked With
GeGe Showers
March 16, 2017
Great Service Charles provided me with the best service. I had purchased my vehicle at FFX Volvo - where my service was awful. I would NEVER buy another Volvo if Charles provided me with the best service. I had purchased my vehicle at FFX Volvo - where my service was awful. I would NEVER buy another Volvo if I had to buy it from FFX Volvo. But Charles changed everything. He was attentive, called me back, gave me a great loaner (SAME KIND OF CAR - not like FFX Volvo) and communicated with me on how things were coming along with my service. The waiting area was very nice - very similar to Lexus (who has a great waiting area). THANK YOU Charles. More
by Cole5821
Employees Worked With
Charles Hickey
July 29, 2016
would never purchase here again My experience from the time I purchased this car has been terrible. If I could return this vehicle I would. The salesman didn't know what he was doing My experience from the time I purchased this car has been terrible. If I could return this vehicle I would. The salesman didn't know what he was doing. Never got my concerns fixed or answered properly. Service is now an issue. Nobody keeps you informed. No one answered calls. I have to drive over to the dealer to get answers. It's one of the worst I have ever owned. Customer service is definitely not high on their list. More
by 011462
Employees Worked With
Not sure
