Volvo Cars Mission Viejo

This dealership is unethical and incompetent. My car had a leaking turbo exhaust gasket in which they attempted to fix 6 months ago, costing $6,0000+. 6 months and only 6,000 miles later I am ba My car had a leaking turbo exhaust gasket in which they attempted to fix 6 months ago, costing $6,0000+. 6 months and only 6,000 miles later I am back at the dealership and they refused to take responsibility for the previous failed work done. They gave me a new quote to redo the work and denyed that the work was warrantied. They insultingly offered me 10% off the work, that later turned into 50% off the work acting like they were doing me a huge favor. I still questioned the general manager Marty Facht and service Manager Robin Eisenberg about why the work didn’t hold up and why the work was not warrantied. They replied with “if you pay this time we will do it right and the work will be covered” since I wouldn’t just be paying a deductible. They insulted me and talked to me with such a low level of respect calling me “honey” and saying the conversation was over after I continued to have questions. They threatened me that they would take away the 50% discount they proposed because I was questioning the ethics of the dealership based on this situation and our experiences over the past 4 years. I received a text message later that the work would be covered, but no explanation. Later I came to find out from Bernard Peltakian that indeed the work was warrantied and it was just their “misunderstanding and mistake”. Please explain to me how both the general manager and the service manager is unaware of their policies in regards to work they perform on customers vehicles. If I had agreed to the original work at the price proposed they would have taken my money and ran. It is not too far fetched that I was questioning the ethics of the dealership. It is absolutely crazy to me to think how many customers Volvo Mission Viejo has swindled money from. I could have easily fallen for their scheme and taken the pitiful 10% off and paid for them to redo the work that was actually covered under warranty. I have reached out to Marty Facht and have failed to recieve a reply. Think twice before purchasing a vehicle from this dealership and definitely do not have it serviced here. More

I purchased a 2023 XC90 PHEV from Volvo Mission Viejo in February. My recent first service has been frustrating. After noticing a large crack in my sunroof, I called several times to their main number ov February. My recent first service has been frustrating. After noticing a large crack in my sunroof, I called several times to their main number over 3 days with no answer. Having no other contact method, I emailed their GM, Chris Lanza, but never received a reply. After the 6th attempt, I finally got the receptionist by phone and explained my problem. She told me no one was available in service but set me up for an appt the following week to have the sunroof replaced. When I arrived, the service advisor told me they didn't have the part (an appt should never have been schedule without the replacement). I opted to leave the car there hoping the part would show up. After a week with no part, I picked it up. For the next month, I had to follow up numerous times after each expected date of sunroof delivery was missed. I understand issues with lead-time, but the lack of communication was frustrating. During this time, I reached out to the owner's VP of Operations, Daven Anton, but also received no reply. When the sunroof finally arrived, it took three days after the appointment to finish the replacement. After two months of problems, I had hoped the repair would be higher priority. I expect to have the car for several years and I need a responsive and trustworthy service shop. I have no other choice but to use a different shop for my future service needs. More

This is a review of their service department. I'll simply state the facts with the least bias as possible. 1) Scheduled a service and had a check engine light. They completed it on time and cleared the ch state the facts with the least bias as possible. 1) Scheduled a service and had a check engine light. They completed it on time and cleared the check engine light. 2) Two weeks later the check engine light is back, so took the car back to the dealership. They had it for two weeks and we were given a Hyundai Kona to drive. Bill ended up being over $1800 3) 24 hours later, a new check engine light came on and a screeching sound began that rendered the car unbearable. Four more days at the dealership, new bill was over $700 4) Immediately after driving off the lot, new mild screeching sound from the engine. Going to Volvo Orange County from now on despite it being twice the distance for us. Wishing anyone who goes to Volvo MV the best of luck. More

Beautiful facility! My knowledgeable and friendly advisor, Art, was a dream to work with-addressed every issue, communicated well and consistently and I couldn't be happier! The level of professional advisor, Art, was a dream to work with-addressed every issue, communicated well and consistently and I couldn't be happier! The level of professionalism I experienced was outstanding, I won't take my Volvo anywhere else, they have my business for life! More

So far so good been dealing with Art last 3 or 4 visits he has done a good job. Will continue doing business with MV he has done a good job. Will continue doing business with MV More

Art, the Service counselor is professional and friendly. He’s thorough on my needs, i.e., loaner, my car’s service needs and took care of me in general. He just made me feel important during my friendly. He’s thorough on my needs, i.e., loaner, my car’s service needs and took care of me in general. He just made me feel important during my entire stay at the dealership. More

So happy we tried this dealership instead of the other in OC. Such better service, communication and follow up. It’s a drive for us, especially when the other dealership is much closer but we will definitely OC. Such better service, communication and follow up. It’s a drive for us, especially when the other dealership is much closer but we will definitely be returning here without question! Thank you!! More

Mauricio is a wonderful person to deal with. He handled everything in a very professional manner. We have owned this car for 4 years. He has been our go to guy whenever we need a question answered. everything in a very professional manner. We have owned this car for 4 years. He has been our go to guy whenever we need a question answered. More

Setting up an appointment was very easy. The service staff was extremely friendly and accommodating. I will definitely use your dealership again when I return to the area staff was extremely friendly and accommodating. I will definitely use your dealership again when I return to the area More

Check engine light came on Friday late afternoon and was able to get a Saturday morning appointment plus received a complimentary loaner on short notice. Tuesday afternoon had my car back with full explana able to get a Saturday morning appointment plus received a complimentary loaner on short notice. Tuesday afternoon had my car back with full explanation of problem and fix. Mauricio was very helpful and thorough. Plus the car was washed and even the windows looked good. Thank you. More