Volvo Cars Princeton

SHIFTY, BUMBLING AND STINGY SERVICE DEPARTMENT! Also now SHIFTY, BUMBLING AND STINGY SERVICE DEPARTMENT! Also now worried that my XC40 is nothing more than rodent food! Sorry and disappointed I have to c SHIFTY, BUMBLING AND STINGY SERVICE DEPARTMENT! Also now worried that my XC40 is nothing more than rodent food! Sorry and disappointed I have to change my initial review. Got a check engine light the 1st year of driving my brand new 2019 XC40. Got the car towed to the dealership. After initially denying me a loaner the service department thought better of it and lent me a nice sedan from their drawer of keys. Mini Cooper always had a loaner for me even for regular maintenance. They politely told me they would update me in a few days as it was the weekend. I got a call on Monday telling me they didn’t get a chance to work on my car as they were short-staffed because of the snow. I waited a few more days getting more suspicious with each day. Finally I decided to call them before they had time to spin their tale. It was then that the service man told me they were having trouble with my systems and modules because they were too new and also it looked like an animal chewed through some of the wires and it wasn’t covered under warranty and he estimated the repairs would be around $700. I told them that’s ridiculous its a brand new car, an SUV from Sweden- they should have designed for the outdoors???? After a few more days of no communication they informed me the ridiculous estimate somehow shot up MORE THAN 3x the amount- to $2400!! My ensuing research uncovered the fact that newer cars use soy-based coatings that are likely to attract rodents (lo and behold the featured photo was of a Volvo SUV!!!) HONDA AND MAZDA had the decency to cover the cost of repairs! Nevertheless I (or anyone I know) have never had this issue with any other car I had- Toyota, Honda, Audi, Mini Cooper, Kia- even with some of them sitting for months. I started to correspond with the corporate office regarding the matter. I informed the dealership as much. They didn’t believe me and despite claiming good faith the owners of the dealership actually AMBUSHED me at my house as I was collecting recycling to take away my loaner!! It’s like they knew they lost me as a future customer and they were just wildly fending for themselves! Needless to say my confidence in Volvo’s product and service is shot! Yes while working my XC40 is a pretty piece of machinery but short of sleeping under my car I will always worry when Volvo will take another 2 grand from me! Volvo not only lost me as a customer, but also my family, my friends, family’s friends, friends’ friends...... More

Excellent service I made my appointment when it was convenient and Volvo service department was very accommodating. The maintenance service was completed in the amount I made my appointment when it was convenient and Volvo service department was very accommodating. The maintenance service was completed in the amount of time that they estimated. My car was returned to me washed and ready to drive for another year. I’m very happy with the car and the service. More

Service Princeton Great service, Emerson was professional from the start. Went in for 120,000 service came back with a surprise problem. Emerson explained the issue and Great service, Emerson was professional from the start. Went in for 120,000 service came back with a surprise problem. Emerson explained the issue and my options. Even with the Bushings replacement the car was ready same day. More

Excellent, I have 74000 miles on my car but all they said I needed was an oil change. Very honest dealership who I have been coming to for years. I needed was an oil change. Very honest dealership who I have been coming to for years. More

Brakes replaced, in reverse terrible squeak We spent a lot of money to change the brakes in order to stop the loud squeak when in reverse. The squeak remains and they tell us that it is normal. We spent a lot of money to change the brakes in order to stop the loud squeak when in reverse. The squeak remains and they tell us that it is normal. More

The Service Team at Princeton Volvo are a Class Act and well ahead of the class! The Bridgewater and Edison Volvo teams should take note. well ahead of the class! The Bridgewater and Edison Volvo teams should take note. More

Easiest car buying experience. Colby was our sales rep and made the experience enjoyable and stress free. Would recommend Volvo of Princeton and Colby to family/friends. and made the experience enjoyable and stress free. Would recommend Volvo of Princeton and Colby to family/friends. More

Chris's and his staff were outstanding!!! Princeton Volvo always provides outstanding service and a friendly environment!! The service was done the same day and the car came back like new. Gre Princeton Volvo always provides outstanding service and a friendly environment!! The service was done the same day and the car came back like new. Great job Princeton Volvo and the Long team More

We purchased a 2020 XC90. The salesperson, Mr. We purchased a 2020 XC90. The salesperson, Mr. Melhaus,and the contracts person were true professional. No pressure, pleasant and patient in answerin We purchased a 2020 XC90. The salesperson, Mr. Melhaus,and the contracts person were true professional. No pressure, pleasant and patient in answering our questions throughout the entire buying process. More

12k mi service The service personnel were courteous and efficient, and also provided some helpful hints on features of the car we were unaware of. This was our fir The service personnel were courteous and efficient, and also provided some helpful hints on features of the car we were unaware of. This was our first 12,000 mile service and we were also pleased that the car was washed. More