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Volvo of San Antonio - Service Center

San Antonio, TX

4.4
1,132 Reviews
Call Service Center (210) 418-2811

1,132 Reviews of Volvo of San Antonio - Service Center

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February 09, 2024

Caution! ! Unless you have money to blow.Time after time this dealership has screwed me, luckily this time was only $300.00 I will drive to Austin before I use More

by Wfoldmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty
Report | Print
Feb 12, 2024 -

Volvo Cars San Antonio responded

Good Afternoon! First off, we are very sorry for missing the mark so bad on your service appointment. We make every decision with the long term relationship in mind. Please reach out to me so we can discuss the details and see if there is a path for us to earn your trust back? Thank you so much! Shawn Wilcox - Service Director - Principle Volvo - shawn.wilcox@principleauto.com

Feb 13, 2024 -

Wfoldmad responded

After a week of calling, Ty my service manager would not return any of my call. The next week I spent trying to get the GM to return a call. You have no cumuation with the customer OR you just don’t care.

February 05, 2024

Prompt and courteous. Kept me informed about my vehicle service needs. Thank you for a great experience. More

by zenaidaorozcodrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Kyle
Report | Print
Feb 09, 2024 -

Volvo Cars San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

January 31, 2024

Excellent Service - Everyone was informative , courteous , professional and very caring in getting my car serviced . A special thank you to Daniel Lozano , as my Service Advisor More

by LMC01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lozano
Report | Print
Feb 02, 2024 -

Volvo Cars San Antonio responded

Thank you very much LMC! We appreciate your positive comments about Daniel and the Service Team! We look forward to seeing you again soon!

January 29, 2024

Great customer service, in and out in a timely manner, very clean shop and show room and a clean car More

by Tim.blacklock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Barton, Cody Kyle, Casey Bindseil, Shawn Wilcox
Report | Print
Jan 31, 2024 -

Volvo Cars San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 26, 2024

Great inventory - great people Prompt service with great follow thru This is my fourth Volvo from Volvo of San Antonio. More

by Jmgarza107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Rueda, Casey Bindseil
Report | Print
Jan 28, 2024 -

Volvo Cars San Antonio responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 17, 2024

My work order said that my car was washed I also messaged the dealer to see if my car was ready for pick up. I was told it was ready. I get to the Dealership and my car is not washed. If it wasn’t on my work More

by ogbustl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Perez 1573 said he washed my car and didn’t , Casey Bindseil
Report | Print
Jan 30, 2024 -

Volvo Cars San Antonio responded

Thank you for your feedback! We are very sorry for not following through on our committments. The weather did not allow for us to complete the wash but we should have made a special note for you. Please reach out to me as soon as you are able and we will make it right. Than you! Shawn Wilcox - shawn.wilcox@principleauto.com

January 13, 2024

Cody ,was excellent, fast courteous service , called an Uber to and from service. Explained what service would entail and reviewed after service More

by Bls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Kyle
Report | Print
Jan 15, 2024 -

Volvo Cars San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Volvo Cars San Antonio! We look forward to your next visit! Take care!

January 09, 2024

I have been to the dealer 3 times for the same problem. Each time they find a new part that “may” fix my car. The last time it took one week for them to install a system update! One week! I have lost c More

by drdent
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ana Rueda, Casey Bindseil
Report | Print
Jan 30, 2024 -

Volvo Cars San Antonio responded

Thank you for the feedback. We are very sorry for losing your trust. I would like to discuss in detail with you and come up with a solution to allow us to get it back. Than you! Shawn Wilcox - Service Director - shawn.wilcox@principleauto.com

January 04, 2024

Principle Volvo's twin focus on technical excellence and customer service--coupled with the professional assistance of Cody Kyle--makes its service dept an easy choice for all manner of service for my 2014 More

by glennkinderphd
Recommend Dealer
Yes
Employees Worked With
Cody Kyle
Report | Print
Jan 06, 2024 -

Volvo Cars San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

January 02, 2024

Principle Volvo of San Antonio does a great job with their service team. Cody Kyle is always cordial, knowledgeable, and is a true Gearhead at heart. He is passionate about helping people get the most o More

by annemoses2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Kyle
Report | Print
Jan 03, 2024 -

Volvo Cars San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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