Volvo of San Antonio - Service Center

Unpleased with results I took in my Volvo on 2/16 due to a faulty no start and unusual noise. After being greeted I was told that the diagnostic test would be done to assess I took in my Volvo on 2/16 due to a faulty no start and unusual noise. After being greeted I was told that the diagnostic test would be done to assess and figure out the problem. After two hours I was told that the noise was coming from the compressor and may or may not be the cause of the problem. I was told that the tech would need more time to assess and I would have to pay again for another diagnostic test. The rep then showed me a list of other non related repairs to my car, maybe if the tech had focused on the no start issue primarily instead of looking at things like suspension and non related repairs maybe the tech could of found the root of the problem. I am very displeased with service I received and will not be going there again since the service team seemed to be concerned about fixing other non related repairs that I was already aware of just to charge me more. More

Unhappy customer I took time out of my busy schedule to have a couple of things addressed with my car. Unfortunately the main reason I took my car in was because the A I took time out of my busy schedule to have a couple of things addressed with my car. Unfortunately the main reason I took my car in was because the AM radio has very poor reception (a lot of static.) It was reported to me that they did not find any issues with it! I informed them it is an issue and asked they review it again. Second time I was told the same thing (no issues found). As soon as I drove away from the dealership the static began! And continues as I drive throughout the city. My opinion is that as a customer I am not making this up. It is a very expensive car to have such a poor AM radio connection; I do not feel like this was handled very professionally. I have owned many cars including other Volvo's and have never had this kind of issue with the AM radio. Most unhappy! More

In Under An Hour I brought the car in at nine to have a rear fog lamp replaced and the windshield wiper blades checked. Bryan Gonzalez greeted me when I arrived, expla I brought the car in at nine to have a rear fog lamp replaced and the windshield wiper blades checked. Bryan Gonzalez greeted me when I arrived, explained what would be done, had me sign the authorization, and gave me a bottle of water. I settled down to read. Bryan came to get me about 45 minutes later. We finished up our business, and I was on my way before ten. That's efficiency! More

Saturday Service Great work by everyone involved. Richard and everyone who worked on my vehicle did a great job to try to have it within the time they had told me my c Great work by everyone involved. Richard and everyone who worked on my vehicle did a great job to try to have it within the time they had told me my car would be ready. More

Always exceptional. I drove another brand of luxury vehicle for 15 yearend changed because of the service department. Since switching to Volvo I have never been disappoi I drove another brand of luxury vehicle for 15 yearend changed because of the service department. Since switching to Volvo I have never been disappointed with the service or the vehicle. Both are consistently top quality! More

great serviice I came in for the yearly/20k maintenance. The experience was very nice. The associate who assisted me, Richard, was very professional and engaging. It I came in for the yearly/20k maintenance. The experience was very nice. The associate who assisted me, Richard, was very professional and engaging. It took a little longer than I thought ( the tires were balance/rotated) but the waiting area was comfortable and clean. Also, Richard made sure I left with a fresh orange from nearby farm :) More

Service Visit Drove up to the service area and immediately greeted with staff, felt like a VIP. They were prepared for me, paperwork was ready and my loaner car, wi Drove up to the service area and immediately greeted with staff, felt like a VIP. They were prepared for me, paperwork was ready and my loaner car, with heat and heated seats all warmed up, nice! Communication on issue, with what was wrong and price to fix, updates and letting me know when my car was ready for pick up. Nice to drive a new XC60 and availability of loaners, makes it easy for me to drop off my car and get to work - less disruption with work. No problems with service, their diagnostics and fix have solved the problem. More

Great customer service! Jim ensured all our expectations were met or exceeded. Sales and service departments have always been knowledgeable, attentive and efficient. We are Jim ensured all our expectations were met or exceeded. Sales and service departments have always been knowledgeable, attentive and efficient. We are very pleased and highly recommend San Antonio Volvo to our friends and family! More

very proffesional. Very courteous,very proffesional.I am a satisfied customer. Special thanks to Mr Bryan Gonsales @ the service dept.I will recomend this dealership to Very courteous,very proffesional.I am a satisfied customer. Special thanks to Mr Bryan Gonsales @ the service dept.I will recomend this dealership to any of my friends More

Great service and friendly and helpful team! I always leave with a smile having received top notch customer service. My service manager, Richard goes above and beyond to make sure my needs are m I always leave with a smile having received top notch customer service. My service manager, Richard goes above and beyond to make sure my needs are met and that I get the best service. The team is helpful, friendly and I will come back. More