Volvo of San Antonio - Service Center

Caring helpful professional I started with buying used 2011 Volvo C 70. Wow what a car. I was told it was a dealers car. This was 2012 when I purchased car. A year passed the car I started with buying used 2011 Volvo C 70. Wow what a car. I was told it was a dealers car. This was 2012 when I purchased car. A year passed the car still running great. As a few months pass by I noticed some of the paint was getting dull and flaky on p/side and rear bumper doing same. I called Geico to renew policy. They asked me if I was the first owner I told them yes it was a dealer demo. I asked them why they asked question. They asked me if I knew car was involved in accident in Detroit and it was owned by Enterprise. My heart jumped out of my chest. I was pissed off. I called Victor the one who sold me the car. They said he was fired. I asked to talk to a manager to complain about situation. They put me thru to Ray Aguilar. I told him I was very upset. I told him Victor screwed me up. And I wanted them to get me another Better C70. When I got there from Alice Texas. They had an awesome 2013 C70 under 20 miles. I wanted a better deal for the inconvenience. I talked and pleaded with Rays boss. He did not give me a better discount I wanted I was tired I gave up and took the 2013 C70. I lost my 120,000 yr. job due to oilfield layoffs in March of 2015. I came to reality that I needed help. I took my 2013 Volvo in for a service on Jan 8, 2016. I did not trust any salesman. I zeroed in on Ben Yancelson. I told him the story I'm telling you. I told Ben I felt embarrassed I would have had my 2011 Volvo close to being paid off. But now I need to get rid of 2013 Volvo due to my new 40000 dollar income. He told me Volvo changed new management. I was able to talk to his boss about situation. Even though I didn't get everything I wanted. I felt Benjamin was the best salesman I ever dealt with. I was able to make a great deal on a Kia Soul. Working with Ben made my wife and my experience very helpful. With the deal I came out with I will get my credit back in order. I would recommend Ben and the new management at Principle Volvo. Ben deserves a great 100% approval. Thank you very much The Brocks More

Excellent customer service I was in and out in less time than I was initially given. Big plus. Everyone was friendly and accommodating. Service was patient with my questions. I was in and out in less time than I was initially given. Big plus. Everyone was friendly and accommodating. Service was patient with my questions. More

The Volvo team worked hard to solve my problem. I am very satisfied and recommend the Volvo service team. I have been a satisfied customer for almost thirty years. I am very satisfied and recommend the Volvo service team. I have been a satisfied customer for almost thirty years. More

Great customer service! Everyone at the service department was very polite and helpful. The car is always ready by the time i need it and there is always a loner available. Everyone at the service department was very polite and helpful. The car is always ready by the time i need it and there is always a loner available. More

New Steering wheel A pleasure to work with Volvo of San Antonio. Great people who are very professional and friendly. We were very pleased and happy with the work done. A pleasure to work with Volvo of San Antonio. Great people who are very professional and friendly. We were very pleased and happy with the work done. More

great service This dealer ship has been completely renovated and it's really great. My service advisor was very professional. Restrooms look like something out of This dealer ship has been completely renovated and it's really great. My service advisor was very professional. Restrooms look like something out of 5 star hotel. More

10000 mi service Excellent service and courteous staff. All our issues were dealt with quickly and with an understandable explanation. I've had 2 separate issues wit Excellent service and courteous staff. All our issues were dealt with quickly and with an understandable explanation. I've had 2 separate issues with trim pieces which doesn't speak well for Volvo quality now More

Volvo Visit Entire staff was very professional, from greeting at arrival to departure. The service representative kept me informed of the progress of service. Com Entire staff was very professional, from greeting at arrival to departure. The service representative kept me informed of the progress of service. Comfortable waiting room is an added bonus! More

A great visit I interacted with several folks on my service visit yesterday and everyone to include Stephen the Service Rep, the gentlemen who greeted me then captu I interacted with several folks on my service visit yesterday and everyone to include Stephen the Service Rep, the gentlemen who greeted me then captured the mileage and walked me, and the young man who got me settled into a loaner were efficient, cordial and professional. Stephen was out to lunch when I picked up the car, a coworker quickly stepped in and was equally courteous and expeditious. I mentioned I had been shopping during the service and had several bags in the trunk of the loaner so my car was backed up right up to the loaner making the transfer a breeze. It was a quality experience. More

change damaged tire it was easy to schedule an appointment; I was greeted as soon as I got out of my vehicle and was escorted to the service area; kept me informed about it was easy to schedule an appointment; I was greeted as soon as I got out of my vehicle and was escorted to the service area; kept me informed about the progress of the job More